Cynthia Gonzalez
Buckeye,AZ
Summary
Detail-oriented professional with 5+ years in customer service and front desk operations. Managed high-volume phone systems and scheduling while efficiently handling 50+ calls daily. Demonstrated strong organizational skills and the ability to anticipate customer needs, delivering effective solutions.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Talent Acquisition Specialist
Macys Logistics and Operations
Goodyear, Arizona
06.2026 - Current
- Coordinated interviews with hiring managers across distribution center teams.
- Communicated job offers to candidates and initiated their onboarding process
- Managed requisitions and candidate records within recruitment systems.
- Scheduled candidate events and maintained an organized talent pipelines.
- Screened resumes and applications using applicant tracking system workflows.
- Supported the organization of job hiring events and conducted orientation classes
- Served as initial contact for employees seeking HR assistance with inquiries
Office Administrator/Receptionist
Pavement Preservation Group
Tolleson, AZ
10.2025 - 05.2026
- Welcome vendors and applicants as first point of contact, guide them to the right direction or help them with beginning an application
- Executed daily office operations, including answering emails and phone calls, processing lead intake forms for estimating department, distributing incoming mail, dropping off mail at post office, managing office supply orders, and creating business cards and name plates
- Assisted employees with benefits enrollment and new hire application processes.
- Translated orientation for Spanish speakers, assisting with form completion and addressing computer-related inquiries
- Manage yearly company apparel ordering, tracked budget in Excel, and processed costs and pending orders for timely delivery
- Coordinate monthly events, decorate, and complete tasks to ensure a successful event
Receptionist
Velocity Vehicle Group
Tolleson, AZ
03.2023 - 07.2025
- Established facility operations and initiated daily tasks to ensure smooth business operations
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Entered important data into computer systems, sent emails, forwarded invoices, and scanned statements to maintain accurate records
- Coordinated meeting times for boardroom, maintained clean meeting areas, and performed closing tasks to support office efficiency
Front Desk Receptionist
Yates Buick GMC
Goodyear, AZ
06.2022 - 03.2023
- Greeted customers promptly to ensure efficient service and satisfaction. professionally as first point of contact, assisting with inquiries to enhance customer experience
- Input information into Excel and binder for accurate and organized data management
- Answered multi-line phones and routed calls to sales and service teams.
- Organized and filed paperwork, saved and printed end-of-month sales receipts, and tracked gas records for operational accuracy
Sales Associate
Lane Bryant
Litchfield Park, AZ
01.2022 - 06.2022
- Advised customers on weekly promotions and credit card benefits, increasing sales and card sign-ups
- Processed sales transactions using register and point-of-sale systems.
- Packaged online orders and conducted returns/exchanges, ensuring smooth transactions and clear communication of policies
- Answered and directed phone calls to service inquiries, enhancing customer support efficiency
Education
Cosmetology (Certified) -
The Studio Academy Of Beauty
Tolleson, AZ 03.2019 - 03.2020
High school diploma (High school or equivalent) -
Estrella Foothills High School
Goodyear, AZ 08.2013 - 05.2017
Skills
- Recruitment strategies
- Appointment scheduling
- Administrative experience
- Customer service
- Complaint resolution
- Data entry
- Microsoft Excel
- Microsoft Outlook
- Computer operation
- Invoice processing
- Attention to detail
- Bilingual
- Administrative skills
Timeline
Talent Acquisition Specialist
Macys Logistics and Operations
06.2026 - Current
Office Administrator/Receptionist
Pavement Preservation Group
10.2025 - 05.2026
Receptionist
Velocity Vehicle Group
03.2023 - 07.2025
Front Desk Receptionist
Yates Buick GMC
06.2022 - 03.2023
Sales Associate
Lane Bryant
01.2022 - 06.2022
Cosmetology (Certified) -
The Studio Academy Of Beauty
03.2019 - 03.2020
High school diploma (High school or equivalent) -
Estrella Foothills High School
08.2013 - 05.2017