Cynthia Gordon
Summary
Guest Services Manager with 5 years of experience. Successful at implementing modern computer systems and increasing profits. Adept at maintaining long-term client relationships and innovative management.
Overview
5
5
years of professional experience
Work History
Guest Services Manager, Guest Experience Champion
Holiday Inn Express & Suites
02.2019 - Current
- Handled front desk and guest services
- Assisted with check-ins and check-outs to deliver excellent customer service.
- Reviewed upcoming events and planned for expected challenges.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Attended to customer needs, responding to questions, complaints and escalations.
Education
Associate of Science - Cosmetology, Patient Care Tech
Washington-Holmes Tech Center
Chipley, FL07.2015
Psychology
Chipola College
Marianna, FL2003
Skills
- Customer Satisfaction
- Making reservations
- Complaint resolution
- Multitasking proficiency
- Guest Relations
- Decision-making capabilities
- Front Desk Management
- Customer service abilities
- Greeting customers
Additional Information
1985-1991 I worked for Charles & Lela Hilton as an Assistant General Manger at Del Coronado on Panama City Beach
1994-2011 I worked in the medical field beginning as a receptionist in a local doctors office, I was an ER registration Clerk at Jackson Hospital in Marianna, Fl, I also worked as an office nurse at Everest Medical Care and as an Office Manager with Dr. Krishna in Marianna.
Prior to 1985 I worked in housekeeping and commercial laundries on Panama City Beach for hotel and condominium settings.
Each duty came with different responsibilities ranging from making appointments, billing, payroll, inventory of products, sterilization of instruments, scheduling, completing require education, etc.
Timeline
Guest Services Manager, Guest Experience Champion
Holiday Inn Express & Suites
02.2019 - Current
Associate of Science - Cosmetology, Patient Care Tech
Washington-Holmes Tech Center
Psychology
Chipola College
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