Cynthia Graciano
Summary
To obtain a bilingual English/ Spanish position where I can use my skills, experience and hardworking abilities to benefit my employer and be of services to the public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Heacock Urgent Care
11.2020 - 06.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Store Manager
Sam Wireless ( Metro Pcs)
05.2018 - 11.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
Waiter
IHOP
04.2017 - 02.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
Food Service Worker
Riverside Community Hospital
08.2015 - 08.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Pushed, pulled and transported large loads and objects.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
Restaurant Waiter
Denny's Corp
05.2013 - 09.2015
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Chuck E Cheese
11.2013 - 04.2014
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
SPLITTER
DMSI Staffing
02.2013 - 08.2013
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed inventory control, such as counting, and stocking merchandise.
Back Office Medical Assistant
DR. SANTOSO OBGYN
06.2012 - 12.2012
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Placed laboratory tests and scan results in EMR for provider review.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
Cashier
Little Caesars Pizza
11.2011 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
FRONT/Front and Back Medical Assistant
WOMENS CARE
01.2012 - 02.2012
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
Education
Certified Medical Assistant - Medical Assisting
KAPLAN COLLEGE
Riverside, CA06.2012
High School Diploma -
PERRIS LAKE HIGH SCHOOL
Perris, CA06.2010
Skills
- HIPAA Compliance
- Procedure Assistance
- Patient Scheduling
- Data Entry
- Patient Flow Management
- Patient-Focused Care
- Relationship Management
- Sales Techniques
- Cash Handling
- Customer Service
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Heacock Urgent Care
11.2020 - 06.2021
Store Manager
Sam Wireless ( Metro Pcs)
05.2018 - 11.2019
Waiter
IHOP
04.2017 - 02.2018
Food Service Worker
Riverside Community Hospital
08.2015 - 08.2016
Hostess
Chuck E Cheese
11.2013 - 04.2014
Restaurant Waiter
Denny's Corp
05.2013 - 09.2015
SPLITTER
DMSI Staffing
02.2013 - 08.2013
Back Office Medical Assistant
DR. SANTOSO OBGYN
06.2012 - 12.2012
FRONT/Front and Back Medical Assistant
WOMENS CARE
01.2012 - 02.2012
Cashier
Little Caesars Pizza
11.2011 - 12.2012
Certified Medical Assistant - Medical Assisting
KAPLAN COLLEGE
High School Diploma -
PERRIS LAKE HIGH SCHOOL
Similar Profiles
Lydia NunezLydia Nunez
Medical Assistant at Heacock Urgent Care (intern)Medical Assistant at Heacock Urgent Care (intern)
Yadira MoraYadira Mora
Front Office Medical Assistant at Norco Urgent CareFront Office Medical Assistant at Norco Urgent Care
Melisa DominguezMelisa Dominguez
Certified Medical Assistant at Optum Urgent Care/ Exer Urgent CareCertified Medical Assistant at Optum Urgent Care/ Exer Urgent Care
Maria Isabel ShankMaria Isabel Shank
Medical Assistant /Medical Receptionist/Certified Medical Assistant/Phlebotomist at Baptist Primary CareMedical Assistant /Medical Receptionist/Certified Medical Assistant/Phlebotomist at Baptist Primary Care
Tessa GrowTessa Grow
Medical Assistant at Dr. David J. Breding, M.D.Medical Assistant at Dr. David J. Breding, M.D.