Cynthia Granillo
Goodyear,AZ
Summary
I am a high efficient Intermediate Clerk with over 18 years of experience, thriving in fast-paced and challenging environments. I am eager to learn , with a strong aptitude for applying new knowledge with skill and efficiency. As a detail-oriented team player, I posses strong organizational skills. Ready to tackle new challenges.
Overview
18
18
years of professional experience
Work History
Program Monitor
Division of Developmental Disabilities
4000 N. Central Ave Phoenix, Arizona
05.2026 - Current
- Monitored program compliance with state and federal regulations to ensure quality of services provided.
- Evaluated service delivery methods, identifying areas for improvement in program effectiveness and efficiency.
- Collaborated with stakeholders to develop training materials enhancing staff competencies within developmental disabilities programs.
- Conducted regular assessments of program outcomes, ensuring alignment with organizational goals and best practices.
Administrative Assistant III
Lewis Department of Corrections
26700 AZ-85 Buckeye, AZ
08.2025 - Current
- Managed documentation to ensure accuracy and compliance with policies and regulations.
- Maintaining a filing system, special projects, compiling data and preparing reports.
- Processed payroll for two Units with over 100+ employees, ensuring accuracy and compliance with regulations.
- Reviewed payroll reports for discrepancies, resolving issues promptly to maintain data integrity.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Administrative Secretary I
Lewis Department of Corrections
26700 AZ-85 Buckeye, AZ
06.2025 - Current
- Ensures audit documents are filed daily and that files and areas are neat and orderly.
- Attends daily meeting, collecting paperwork and distributing and filling documentation.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems.
- Utilized software programs for data entry tasks that increased accuracy while minimizing errors.
Intermediate Clerk / AV Family Medicine K-6
LA County, High Desert Health Center Group
335-B East Ave K6 Lancaster Ca 93534
09.2023 - 02.2025
- Register 60+ patients a day for clinical visits.
- Coordinated patient scheduling and rescheduling.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Receive multiple phone messages/calls and relayed to appropriate personnel and update patients charts with patients medication request.
- Performed various tasks by filing, copying and faxing patient medical records and other documents.
- Received and routed laboratory results to correct clinical staff members.
Intermediate Clerk-Palmdale Animal Care Center
LA County, Animal Care and Control
38550 Sierra Hwy, Palmdale, CA 93550
05.2019 - 09.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed transactions for the public . This included accurately totaling up fees for adoptions, returns for owners, licenses, and other various transactions.
- Improved team productivity, assisting colleagues in completing tasks as needed.
Intermediate Clerk - Communication Center
LA County, Animal Care And Control
5210 West Ave I Lancaster Ca 93534
10.2014 - 05.2019
- Answers multiline telephones, receives emergency and non-emergency requests for Animal Control services from constituents, law enforcement, contract city hall, and other agencies.
- Provides general and specific information regarding department services and programs to constituents. Including database searches for stray animals, impounds, lost pets, available animals status and /or outcomes.
- Interprets animal control ordinance, rules, regulations and procedures in order to complete assignments.
Intermediate Clerk / Cardiology Lab
LA County, Olive View-UCLA Medical Center
14445 Olive View Dr Sylmar Ca 91342
05.2012 - 09.2014
- Specialized knowledge of computers and programs including; Word Perfect, PowerPoint, Excel, the hospital information system.
- Scheduling and confirming patients for special clinics within the Cardiology Division including Pacemaker, Cardiomyopathy, Chagas Clinic, Cardio Clinic, and Pre-Catheterization. Including requesting medical charts, completing financial forms and entering Lab orders.
- Organized patient charts for transfer and referrals to outside facilities via the RPS (referral processing system) This is crucial for over 250 patients a year that are referred for bypass surgery and other procedure's.
Intermediate Clerk / OPFS Appointment Desk
LA County, Olive View-UCLA Medical Center
14445 Olive View Dr. Sylmar Ca 91342
12.2008 - 05.2012
- Professionally processed 80+ calls per day, providing information and services to ensure patient satisfaction.
- Provided accurate and appropriate information in response to patient inquiries, calls addressed in a timely manner
- Scheduling, rescheduling and canceling appointments for patients in various specialty clinics.
- Worked under strict deadlines and responded to service request and emergency call outs.
Education
Quartz Hill High School
Lancaster, CASkills
- AZ 360 System
- Google Drive, Docs, Sheets, Calendar
- Word Processing / Microsoft Outlook
- Editing Documents
- Data Entry and Processing
- Daily Logs
- Filling and Retention
Languages
English
Native or Bilingual
Spanish
Professional Working
A1
Timeline
Program Monitor
Division of Developmental Disabilities
05.2026 - Current
Administrative Assistant III
Lewis Department of Corrections
08.2025 - Current
Administrative Secretary I
Lewis Department of Corrections
06.2025 - Current
Intermediate Clerk / AV Family Medicine K-6
LA County, High Desert Health Center Group
09.2023 - 02.2025
Intermediate Clerk-Palmdale Animal Care Center
LA County, Animal Care and Control
05.2019 - 09.2023
Intermediate Clerk - Communication Center
LA County, Animal Care And Control
10.2014 - 05.2019
Intermediate Clerk / Cardiology Lab
LA County, Olive View-UCLA Medical Center
05.2012 - 09.2014
Intermediate Clerk / OPFS Appointment Desk
LA County, Olive View-UCLA Medical Center
12.2008 - 05.2012
Quartz Hill High School