Summary
Overview
Work History
Education
Skills
Timeline
Generic

CYNTHIA GRANT

INDIANAPOLIS,Indiana

Summary

Organized Associate Cashier experienced in handling cash, processing payments and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and friendly personality. Trustworthy and dedicated Sales Associate with 30 plus years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in areas and flexible with changing business needs. Reliable employee seeking position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Point of Sale Associate

Dollar General Store
11.2020 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with special services, account updates and promotional options.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Reviewed new promotions and monitored price changes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Checked personal identifications during alcohol and tobacco sales.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Picker & Packer/Laborer

Breg.inc
11.2021 - 07.2023
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Verified proper labeling and identification on all orders before shipment.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Sorted and organized items in designated areas for easy access.
  • Operated manual and electric pallet jacks to move merchandise.
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • Utilized voice pick technology to increase order accuracy.
  • Established and maintained positive relationships with customers and vendors through excellent customer service.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Safely and securely loaded items to prevent damage during transport.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise pallets to move in warehouse.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Worked with customers to pack items according to specific desires and requirements.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Recorded daily activities for inventory control.
  • Supervised and trained new staff in performing census.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Updated manuals to reflect amending of rates, rules or regulations.

Sales Associate

Dollar Tree
10.2017 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.

Home Health Care Provider

Helping Hands Senior Homecare Services
07.2015 - 08.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Followed nutritional plans to prepare optimal meals.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Developed rapport to create safe and trusting environment for care.
  • Transported clients for medical and personal outings.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Scheduled and coordinated medical appointments.
  • As
    sisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Administered medications in accordance with doctor's instructions.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Documented vital statistics and coordinated with health care providers.
  • Developed and implemented care plans for clients.
  • Assisted with end-of-life care.
  • Researched and recommended community resources to meet clients' needs.
  • Improved patients' comfort with massage and application of topical treatments.
  • Utilized universal precautions and infection control principles in all aspects of care.

House Parent

MARION COUNTY CHILDREN GUARDIAN HOME
05.2000 - 12.2007
  • Administered medications subcutaneously, orally and via IV.
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.
  • Reviewed clinical documentation to asses standards and quality of care.
  • Provided emergency response during shifts and when on-call.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Facilitated smooth transition of new students into residential program.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Evaluated student progress to identify areas of improvement and provide feedback.
  • Helped develop and implement programs to foster community growth and development.
  • Supervised student employees and provided feedback on performance.
  • Mentored and coached students to foster positive relationships and encourage successful academic achievement.
  • Promoted culture of respect and understanding among students.
  • Enforced policies and safety standards through building and room rounds.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.

Education

High School Diploma -

LANPHIER HIGH SCHOOL
Springfield, IL
05.1987

Skills

  • Recordkeeping Compliance
  • Product Location
  • Coin and Currency Counting
  • Customer Service and Assistance
  • Customer Loyalty
  • Merchandise Packaging
  • Return and Exchange Processing
  • Shipment Receiving
  • Suggestive Selling
  • Security Monitoring
  • Customer Needs Assessment
  • Restocking
  • Customer Assistance
  • Clean Equipment

Timeline

Picker & Packer/Laborer

Breg.inc
11.2021 - 07.2023

Point of Sale Associate

Dollar General Store
11.2020 - Current

Sales Associate

Dollar Tree
10.2017 - 11.2021

Home Health Care Provider

Helping Hands Senior Homecare Services
07.2015 - 08.2021

House Parent

MARION COUNTY CHILDREN GUARDIAN HOME
05.2000 - 12.2007

High School Diploma -

LANPHIER HIGH SCHOOL

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