Cynthia Grate
Sahuarita,AZ
Summary
Hardworking Case Investigator proficient in collecting and reviewing documents, analyzing evidence, and preparing reports. Decisive and flexible professional with a 6-year background of accomplishment in Child Welfare and Public Health Investigations.
Overview
8
8
years of professional experience
Work History
COVID-19 Case Investigator
Randstad Recruiting Fro Maximus Inc.
Tucson, AZ
07.2020 - Current
- Call and conduct interviews with people with a positive test for COVID-19 to provide instructions and gather information, which is input to the digital system.
- Identify close contacts of cases and input to the digital system.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record-keeping by logging client information within secure contact-tracing software.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Collected and recorded information in electronic medical records.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
Relationship Manager
Bank Of America
San Diego , CA
01.2019 - 01.2020
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Telephone Claims Representative
GEICO, Government Employees Insurance
Poway, CA
11.2018 - 01.2020
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
- Identified suspicious losses.
- Recommend referral to the Special Investigation Unit (SIU) where appropriate.
- Investigated automobile claims that involve bodily injury
DCS/Office of Child Welfare Investigator
State Of Arizona Department Of Child Safety
Tucson, AZ
09.2014 - 11.2018
- Initiated investigation of reports involving crimes that lead to the abuse/neglect of children.
- Conducted collaborative criminal conduct investigations with associated law enforcement agencies.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Collaborated with medical professionals and staff, to understand the condition of the child/ren to carry out a more thorough investigation.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05.2014
Skills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Multitasking abilities
- Interpersonal Communication
- Verbal & Written Communication
- Team building
- Decision Making
- Active Listening
- Conflict resolution
- Coverage Determination
- File Management & Data Analysis
- Eligibility Determinations
- Customer Relationship Management
- Case oversight
Timeline
COVID-19 Case Investigator
Randstad Recruiting Fro Maximus Inc.
07.2020 - Current
Relationship Manager
Bank Of America
01.2019 - 01.2020
Telephone Claims Representative
GEICO, Government Employees Insurance
11.2018 - 01.2020
DCS/Office of Child Welfare Investigator
State Of Arizona Department Of Child Safety
09.2014 - 11.2018
Bachelor of Arts - Psychology
University of Arizona
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