Cynthia Grayson
Novi,MI
Summary
Service-oriented Service Coordinator successful at managing multiple projects, maximizing customer satisfaction. Skilled in managing documentation, scheduling and booking repair orders. Demonstrated abilities in ordering equipment scheduling repair and test teams.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Kone Elevator
08.2021 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Field Branch Administrator
Schindler Elevator Cprperation
08.2020 - 08.2021
- Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
- Administered payroll tasks accurately ensuring all employees were paid on time without discrepancies.
- Enhanced branch efficiency by streamlining administrative processes and implementing time-saving strategies.
- Maintained friendly and professional customer interactions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with regulatory guidelines and requirements.
Senior Administrative Associate
BASF Corp
01.2016 - 07.2020
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Streamlined workflow processes through the adoption of innovative software solutions specifically tailored to company needs.
- Enhanced accessibility to vital information by diligently maintaining an up-to-date database of company contacts and organizational resources.
- Ensured smooth daily operations by addressing IT issues promptly and coordinating with technical support teams as necessary.
- Acquired proper equipment, refreshments and supplies for meetings.
- Expedited invoice processing tasks resulting in prompt payment transactions while simultaneously reducing errors as it pertains to vendor accounts.
- Arranged business travel details for company employees per supervisor requirements.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Handled confidential information with discretion, maintaining strict confidentiality for sensitive company data.
- Improved office efficiency by streamlining processes and implementing time-saving strategies.
- Provided exceptional customer service resulting in increased client satisfaction rates related to both internal personnel requests as well as external stakeholders inquiries.
- Served as liaison between multiple departments, facilitating clear communication channels that fostered cross-functional collaboration efforts.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Organized corporate events to promote company culture, fostering strong relationships among employees.
- Expertly coordinated logistics for functions both within and outside of organization.
- Maintained a well-organized filing system, allowing for easy access to important documents when needed.
- Managed complex projects, ensuring timely completion and optimal results.
Education
Master of Science - Information Assurance
University of Detroit Mercy
Detroit, MI05.2012
BBA - Political Science
University of Detroit Mercy
Detroit, MI06.2010
Skills
- Goal-oriented
- Superior communication skills
- Exceptional customer service skills
- Proven logistician
- Approachable
- Dependable
Accomplishments
- Collaborated with supervisors, mechanics, vendors and customers of in the development of ordering parts and scheduling elevator testing.
- Used Microsoft Excel to develop parts ordering tracking spreadsheets.
- Supervised team of office and maintenances staff members.
- Worked with appropriate agencies & departments to gather data for reporting and record keeping.
- Managed group time accounting of project work.
- Office, project and procurement management experience.
Timeline
Service Coordinator
Kone Elevator
08.2021 - Current
Field Branch Administrator
Schindler Elevator Cprperation
08.2020 - 08.2021
Senior Administrative Associate
BASF Corp
01.2016 - 07.2020
Master of Science - Information Assurance
University of Detroit Mercy
BBA - Political Science
University of Detroit Mercy
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