Cynthia Greene
Norfolk,VA
Summary
Results-driven estimating and operations professional with 15+ years of experience analyzing complex technical specifications, conducting component itemizations, and writing detailed cost estimates. Proven expertise in vendor negotiation, scope analysis, labor/material cost interpretation, and quality assurance. Skilled in cross-referencing industry standards, managing high-volume files under deadlines, and collaborating with both internal and external partners.
Overview
27
27
years of professional experience
Work History
Licensed Wildlife Rehabilitator
Commonwealth of Virginia- Dept. of Wildlife
Norfolk, VA
05.2021 - 12.2025
- Maintained full-time operations for a licensed rehabilitation facility, ensuring 100% adherence to state wildlife laws, city codes, and record-keeping mandates.
- Maintained meticulous daily intake logs, medical treatment tracking, supply inventory, and resource allocation.
- Evaluated medical conditions, followed precise diagnostic and care protocols, and managed complex daily schedules independently.
Full-time Volunteer Response Team Member
Norfolk Medical Reserve Corps - VA. Dept of Health
Norfolk, VA
03.2020 - 05.2021
- Volunteered full-time during the COVID crisis, assisting in COVID-19 testing, contact tracing, vaccinations, and administration functions.
- Maintained rigorous compliance with medical privacy protocols, state safety guidelines, and rapid-response administration.
- Completed specialized certifications in Emergency Readiness, REVIVE (Naloxone) Training, and CPR.
Internal Auto Damage Manager
GEICO
Virginia Beach, VA
08.2017 - 07.2018
- Led a team of 13 technical estimating professionals, driving high performance across productivity, cost accuracy, and customer service metrics.
- Managed complex escalations files, resolving technical specification disputes with external repair facilities and contractors.
- Audited file submissions for mathematical accuracy, compliance, and scope completeness.
Auto Damage Supervisor
GEICO
Westport, Massachusetts
01.2012 - 08.2017
- Supervised high-volume estimating operations, managing work distribution, and technical quality control.
- Managed preferred repair network facilities, reviewing scope of work estimates, labor time allocations, and material pricing allowances.
- Conducted reinspections on partial loss and structural repair files to ensure estimate accuracy, safety compliance, and specification integrity.
Auto Damage Adjuster
GEICO
Westport, Massachusetts
01.2008 - 01.2012
- Inspected complex assemblies, writing accurate, line-item cost estimates in compliance with state regulatory and industry standards.
- Interpreted technical manuals, structural schematics, and manufacturer specifications to determine repair vs replacement requirements.
- Negotiated labor rates and material costs with partner facilities and body shops.
Underwriting Representative
GEICO
Virginia Beach, Virginia
01.2003 - 01.2008
- Evaluated documentations, manually calculated complex risk rates, and analyzed specialized policy requirements.
- Maintained high accuracy in mathematical calculations, policy filings, and compliance verification.
Customer Service Agent
GEICO
Virginia Beach, Virginia
06.1999 - 01.2003
- Delivered high-volume customer support, handled policy changes, and provided timely follow up with customers.
- Consistently exceeded performance metrics.
Education
Double Major - BFA & Business Management
Old Dominion University
Norfolk, VA09-2005
Technical Certifications
Skills
- Estimating & Technical Analysis: Cost Estimation and Component Itemization, Scope of Work Review, Technical Specification Interpretation, Blueprint/Schematic Analysis
- Operations & Negotiation: Labor Cost Interpretation, Vendor & Contractor Negotiation, Quality Control & Reinpections, Compliance & Code Adherence
- Software & Business Administration: Advanced Estimating Software Systems, MS Office Suite, Performance Reporting & Mathematical Accuracy
Key Achievements
- Selected for competitive GEICO "Pathways" Management Program (top 2 associates per region annually)
- Consistently recognized as a top-performing Adjuster and Supervisor
- Maintained the lowest regional cost severity, across multiple consecutive years, through meticulous estimate auditing and precise component pricing.
Timeline
Licensed Wildlife Rehabilitator
Commonwealth of Virginia- Dept. of Wildlife
05.2021 - 12.2025
Full-time Volunteer Response Team Member
Norfolk Medical Reserve Corps - VA. Dept of Health
03.2020 - 05.2021
Internal Auto Damage Manager
GEICO
08.2017 - 07.2018
Auto Damage Supervisor
GEICO
01.2012 - 08.2017
Auto Damage Adjuster
GEICO
01.2008 - 01.2012
Underwriting Representative
GEICO
01.2003 - 01.2008
Customer Service Agent
GEICO
06.1999 - 01.2003
Double Major - BFA & Business Management
Old Dominion University
Technical Certifications