Cynthia Grisham
League City
Summary
I provide full facility management support to executive/contractual clients that includes hard and soft service team management. Extensive experience in managing janitorial, transportation, mail services, dining and hard services staff and maintenance. Duties include, managing vendors, subcontractors, budget and finance, P&L, project management, work orders and planned preventative management. I also have considerable skills in emergency management for severe weather-related support and recovery.
Professional with proven leadership skills, adept at driving strategic initiatives and operational excellence. Strong focus on team collaboration, ensuring all members align with organizational goals and adapt to evolving needs. Proficient in resource management, conflict resolution, and fostering high-performance culture. Known for reliability and results-driven approach in high-stakes environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Unit Director
Compass Group-Shell and Pemex Accounts
07.2019 - 07.2025
- Service delivery -Ensure uninterrupted services for client supporting multiple sites. Ensure quality of services provided are continually improving and meets/exceeds customer expectations. Manage hard services/asset PPM's and reactive repairs, mailroom service, vending, digital signage and reactive CMMS tickets. Coordinate Mac/Move requests, AP, and budgeting.
- Service delivery -Ensure uninterrupted services for client supporting a 1500-acre O&G refinery site. Ensure quality of services provided are continually improving and meets/exceeds customer expectations. Manage hard services/asset PPM's and reactive repairs, mailroom services, dining and janitorial services, transportation, building facility management, and Mac/Move coordination. Additional service management includes site grounds maintenance and vending/coffee services.
- Vendor management to include landscaping, pest control, UPS maintenance, fire suppression maintenance/inspections, water testing (legionnaires), boiler/generator PPMs, elevator maintenance and inspections, PPMs and inspections of chillers and HVAC systems.
- 2019-managed difficult working environments and contract transitions. Budget of $4.2 million on roll assumption in July 2019.
- 2020-Covid situational protocols fell in place in March 2020. The site continued to operate throughout COVID. Bid and gained additional scope in July 2020 to encompass janitorial and transportation services. Targeted reduced budget of $2.1 million within new contract due to draw down of onsite employees. Successfully supported the client during hurricane season. My staff were recognized for their swift and professional response times.
- 2021-Successfully supported the site on a significantly reduced Covid budget of $2.1 million from $4.2 million. Supported the site through a week-long freeze. Freeze recovery, support and repairs to the main administration buildings, and a tropical weather event, utilizing emergency management protocols. Supported the site throughout preliminary sale, transition and restack activities via Pemex and Shell project activities.
- 2022-Successful transition from the Shell portfolio to the Pemex portfolio with increased budget to cost plus contract of $4.3 million. Utilized restack and special request activities with Move/Add/Change activities for a smooth transition post sale. Additional site project management in 2022 upwards of $600,000.
- 2023-on going transition to Pemex. Project management activities upwards of $600,000. Added additional housekeeping and HVAC technician FTEs to support the site.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Served as a liaison between unit staff members and leadership to ensure timely information sharing on organizational changes or updates.
Senior Facility Manager
Mace Macro-BHP Account
01.2018 - 01.2019
- Service delivery - operational management of internal and external service delivery teams, ensuring quality of services provided is continually improved and exceeds customer expectations.
- Supply Chain Management - ensure value for money is achieved through robust management of suppliers and measurement of performance service level agreements.
- Financial management - reporting to Macro regional facilities manager, identify spend opportunities to manage risks and budget.
- Relationship management - maintain positive and constructive relations with the client, suppliers and Macro staff.
- Strategic and Technical support - general advice to customers, peers and team.
- Accountable and responsible for ad-hoc projects and initiatives as, and when they arise. Bid, negotiate and manage third party service contracts, preventative maintenance, and inspections.
Facility/Office Manager
ProEnergy Services
01.2017 - 01.2018
- Bid, negotiate and manage third party service contracts, preventative maintenance, and inspections.
- Manage logistics for deliveries and shipping for customers to include ordering cranes and retaining trucking companies.
- Administer interoffice moves add/changes and manage office seating assignments and space plans.
- Administer life safety, security protocols and security access control systems.
- Manage Crisis Response Plan.
- Interface with Landlord representatives on building envelope maintenance and other building issues.
- Develop scope, bid and supervise any repairs to tenant space.
Facility Manager
Colliers International, Kiewit Energy Group Acct.
01.2016 - 01.2017
- Manage building support staff including reception, day porters and janitorial.
- Bid, negotiate and manage third party occupier service contracts.
- Process work orders and problem solve for any facility related issues.
- Administer interoffice moves add/changes and manage office seating assignments and space plans.
- Administer life safety and security protocol.
- Manage Crisis Response Plan.
- Interface with Landlord representatives on maintenance and other building issues.
- Develop scope, bid and supervise any repairs to tenant space.
- Perform daily site inspections for needed repairs and quarterly preventative maintenance needs such as carpet, blinds and tile cleanings.
- Manage card keys and security access control systems.
- Prepare and deliver statements of financial data such as operating budgets, detailed expense statements, general ledger, cash distributions and variance reports.
Business Operations Coordinator
CBRE, BP Account
01.2012 - 01.2015
- Manage recycling and alternative commuting programs for the client. Provide support and training to business units as requested regarding programs. Track program usage and evaluate future needs for expansion of programs.
- Liaison for the BP HSSE committee and Environmental subcommittees.
- Process work orders and problem solve for any facility related issues.
- Prepare and deliver statements of financial data such as operating budgets, detailed expense statements, general ledger, cash distributions and variance reports.
- Manage site postings across campus lobbies and elevators.
Education
Associate of Arts - Vocational-Technical Education
Brazosport
Freeport06-1990
Skills
- Operations management
- CRM management
- Staff development
- Vendor management
- CMMS reactive & PPM
- Budget and AP
- Staff training and development
- Innovation management
Certification
- Permit to Work certification, 01/01/25, SEAMS standards
- Inclusive leadership, 01/01/20
- OSHA 30, 12/09/15, #36-900440863
- TWIC, 05/12/29
Timeline
Unit Director
Compass Group-Shell and Pemex Accounts
07.2019 - 07.2025
Senior Facility Manager
Mace Macro-BHP Account
01.2018 - 01.2019
Facility/Office Manager
ProEnergy Services
01.2017 - 01.2018
Facility Manager
Colliers International, Kiewit Energy Group Acct.
01.2016 - 01.2017
Business Operations Coordinator
CBRE, BP Account
01.2012 - 01.2015
Associate of Arts - Vocational-Technical Education
Brazosport
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