Cynthia Grullon Pena
Denver,CO
Summary
Results-oriented professional with 9+ years of experience and a proven track record in customer communications, needs assessment, and customer retention. Dedicated to delivering exceptional service and exceeding customer expectations. Seeking to leverage skills and expertise to make a significant impact in a role at your esteemed company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Warehouse Associate Team Lead
KNA, Array/HireOne/LYFT
06.2023 - 09.2024
- Assess tasks to be completed for the day and delegate how to accurately and efficiently complete them all as a team, recording inventory and productivity accuracy for thorough record keeping and accountability.
- Train new employees by giving tour, showing safety stations, introducing tasks and how best to complete them in accordance to their learning style.
- Help drivers load and unload vans and other team members where necessary, charge and maintenance devices as well as staging them safely within the warehouse and zones where the community has access to them.
- Assist others by answering questions they may have when encountered in work zones, calling manager for answers and feedback to better serve the public while helping to maintain awareness and safety.
Warehouse Associate
Amazon Fresh
05.2020 - 01.2021
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors for the customers
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Shopette Customer Service Associate
Mental Health Center of Denver Resource Center/New Day Resource Center
04.2019 - 01.2020
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Ensured customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped an average of 30 clients/customers daily by approaching conversations with a positive attitude, solutions and focus on customer satisfaction
Vehicle Sales Showroom Floor Coordinator
Kuni Honda
03.2015 - 05.2015
- Welcome guests, offering coffee or tea and snacks. Give tour and and if they had kids introduce to playroom area.
- Answer and make follow up calls for the benefit of the customer
- Provide appropriate paperwork to fill out prior to booking appointment with manager and vehicle sales representative
- Keep records up to date
- Maintain a clean, organized and well stocked work space and reception area
- Provide direction and clarification on available services and sales options
Garden Associate/Paint Technician
Home Depot
05.2014 - 08.2014
- Worked outdoors in weather conditions to care for, prune/water plants, greet and serve customers
- Maintained walkways and paths throughout gardens for safe navigation, loaded and unloaded their vehicles with plants, trees, mulch, sod, tools
- Watered plants daily and regularly checked for naturally wilted parts to remove
- Maintained a clean, safe and inviting garden center environment for both employees and customers alike
- Asked paint preferences, made suggestions according to the project
- Matched colors to mix paint to match at customers request
- Sold paint and products, offering deals that were current
Hostess/Waitress
Taita
12.2013 - 01.2014
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality
- Suggest food and drinks tailored to guests preferences, check on tables and retrieve orders for guests
- Complete sales for tables and bar guests by using Aloha interface
Financial Education and Empowerment Team Member
Bayaud Enterprises: AmeriCorps
08.2011 - 09.2013
- Provided financial literacy services through a group classroom setting and one one one budgeting appointments
- Hosted seminars educating clients on SSI and SSDI benefit details and their potential changes when starting or returning to work
- Developed key chapters in a published Financial Education WorkBook used to educate clients on developing and maintaining budgeting skills, inform about savings and checking accounts, provide guidance on managing funds
- Was certified as a tax preparer and filed free taxes for clients within the corresponding income bracket, followed up and booked appointments in person and by phone
Hostess
Campagna/My Other Bar
04.2010 - 05.2012
- Book phone and walk-in reservations
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Assisted managers with quickly resolving service and food-related issues
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
Customer Service Associate Team Leader
The Esquire: Landmark Movie Theatre
11.2011 - 05.2012
- Enhanced customer satisfaction by promptly answering questions and finding solutions when necessary
- Kept a balanced drawer, sold tickets, concessions, let guests know about sales and upcoming events/movies they may be interested in attending
- Collaborated with coworkers to decorate as well as provide a welcoming and comfortable space for guests
- Increased customer loyalty with exceptional service and maintaining a clean environment
- Streamlined team workflow for improved efficiency in finding solutions for flooding from rain and failed plumbing, cleaning seated area quickly and effectively to provide a safe space for customers
Public Relations Graphic Designer
University Of Colorado at Denver
08.2008 - 09.2009
- Assess each offices' visual needs then complete them as a way to better communicate to students, staff and community
- Provide logos for events that needed branding, customize pamphlets, posters, logos and visual media for an array of offices and student organizations
- Answer phones, schedule meetings, communicate and respond to others via telecommunications, in person and email
Editor
Copper Nickel Literary Journal
08.2008 - 06.2009
- Determined readiness of written pieces, made changes and approved final versions for publication
- Reviewed each literary piece for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards
- Supported design team by helping develop layouts and collaborating with production professionals to create exceptional publications
Sales Floor Team Member
Virgin Megastore
10.2007 - 12.2007
- Organized tables, racks and shelves to enhance appeal, engage customers and promote specific store merchandise
- Greeted customers, helped locate merchandise and suggested suitable options
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers and complete sales
- Helped customers with purchases, exchanges and returns by collecting payments, finding alternative items, bagging purchases, and thanking them
Shuttle Cart Driver and Parking Attendant
Invesco Field at Mile High
07.2007 - 09.2007
- Followed all relevant traffic laws and safety regulations
- Shuttle Cart driving service for the elderly and the disabled
- Achieved good rapport with patrons by listening, being attentive, giving back accurate change for cash payments and maintaining a positive attitude
Customer Service Clerk
Safeway
01.2007 - 05.2007
- Complete customer needs through competent customer service and prompt problem-solving
- Maintain customer satisfaction while handling grocery product returns quickly and professionally
- Answered customer questions about products and services both in person and by phone
- Kept a balanced drawer and completed cash, credit, check purchases
- Sent and received money for customers via Western Union and similar
- Sold lotto tickets
Team Member
Panera Bread
09.2006 - 01.2007
- Maintain a productive and efficient approach to all tasks
- Prepare then provide customers with enjoyable and nutritious food while maintaining a clean, welcoming atmosphere
- Answer phones and provide answers and solutions to customer requests
Education
Certified Nurse Aid -
ST. LUKE'S MINISTRY
Denver, CO04.2012
English Language and Literature
UNIVERSITY OF COLORADO AT DENVER
Denver, CO09.2010
High School Diploma -
OVERLAND HIGH SCHOOL
Denver, CO06.2007
Skills
Customer Service
Sales
Stock organization
Teamwork and Collaboration
Attention to Detail
Motivated Team Player
Certification
- Beginner Tax Law Certification, VITA, 2012-2014
- Intermediate Tax Law Certification, VITA, 2012-2014
References
References available upon request.
Timeline
Warehouse Associate Team Lead
KNA, Array/HireOne/LYFT
06.2023 - 09.2024
Warehouse Associate
Amazon Fresh
05.2020 - 01.2021
Shopette Customer Service Associate
Mental Health Center of Denver Resource Center/New Day Resource Center
04.2019 - 01.2020
Vehicle Sales Showroom Floor Coordinator
Kuni Honda
03.2015 - 05.2015
Garden Associate/Paint Technician
Home Depot
05.2014 - 08.2014
Hostess/Waitress
Taita
12.2013 - 01.2014
Customer Service Associate Team Leader
The Esquire: Landmark Movie Theatre
11.2011 - 05.2012
Financial Education and Empowerment Team Member
Bayaud Enterprises: AmeriCorps
08.2011 - 09.2013
Hostess
Campagna/My Other Bar
04.2010 - 05.2012
Public Relations Graphic Designer
University Of Colorado at Denver
08.2008 - 09.2009
Editor
Copper Nickel Literary Journal
08.2008 - 06.2009
Sales Floor Team Member
Virgin Megastore
10.2007 - 12.2007
Shuttle Cart Driver and Parking Attendant
Invesco Field at Mile High
07.2007 - 09.2007
Customer Service Clerk
Safeway
01.2007 - 05.2007
Team Member
Panera Bread
09.2006 - 01.2007
Certified Nurse Aid -
ST. LUKE'S MINISTRY
English Language and Literature
UNIVERSITY OF COLORADO AT DENVER
High School Diploma -
OVERLAND HIGH SCHOOL
- Beginner Tax Law Certification, VITA, 2012-2014
- Intermediate Tax Law Certification, VITA, 2012-2014
Similar Profiles
Richard LallyRichard Lally
Scooter Mechanic at Lyft/KNAScooter Mechanic at Lyft/KNA
Edgar CastilloEdgar Castillo
Operations Supervisor at KNA Solutions / LyftOperations Supervisor at KNA Solutions / Lyft
Akiya BriggsAkiya Briggs
Administrative Assistant (PT) at HireOneAdministrative Assistant (PT) at HireOne