Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Guinea

Los Angeles

Summary

Offering caring nature and strong interpersonal skills, eager to learn and grow within supportive environment. Brings willingness to understand essential caregiving techniques and build effective communication practices. Ready to use and develop compassionate care and attention to detail in my future roles.

Overview

14
14
years of professional experience

Work History

Home Care Worker

IHSS
03.2022 - Current
  • Administered medication as directed by physician.
  • Scheduled and accompanied clients to medical appointments.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.

Receptionist

Ford's Plumbing and Heating
05.2023 - 07.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming vendors and visitors professionally and provided friendly, knowledgeable assistance.

Front Desk Agent

Best Western Hollywood Plaza Inn
06.2016 - 12.2017
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Front Desk Agent

Comfort Inn And Suites LAX
06.2012 - 06.2016
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Front Desk Agent

Comfort Inn & Suites John Wayne Airport
03.2011 - 04.2012
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Warren High School

Associate of Business Administration - Business Administration

Westwood College - Los Angeles
Los Angeles, CA

Skills

  • P>Word processing
  • P>Professional Relationships
  • P>Processing Paperwork
  • P>Customer Service
  • P>Customer-Oriented

Languages

English (Fluent), Spanish (Fluent)

Timeline

Receptionist

Ford's Plumbing and Heating
05.2023 - 07.2024

Home Care Worker

IHSS
03.2022 - Current

Front Desk Agent

Best Western Hollywood Plaza Inn
06.2016 - 12.2017

Front Desk Agent

Comfort Inn And Suites LAX
06.2012 - 06.2016

Front Desk Agent

Comfort Inn & Suites John Wayne Airport
03.2011 - 04.2012

Associate of Business Administration - Business Administration

Westwood College - Los Angeles

High School Diploma -

Warren High School
Cynthia Guinea