Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Sales Executive ManagerCustomer Service /Sales ManagerWork Type
Full TimePart TimeLocation Preference
On-SiteLocation: Inverness, Florida
Open to relocation: Yes
Open To Work
CYNTHIA GUINIER
Executive Management
Inverness,Florida
Work Preference
Summary
Results-oriented Sales Executive Manager with extensive experience in client relationship management and team leadership. Known for effective communication and problem-solving skills, consistently achieving sales goals while ensuring customer satisfaction and retention.
Overview
33
33
years of professional experience
Work History
Sales Executive Manager
CHEM USA
Coconut Creek, Florida
09.2014 - Current
- Developed sales strategies to enhance product visibility in the chemical industry.
- Managed client relationships to ensure satisfaction and repeat business.
- Trained and mentored new sales staff on company products and sales techniques.
- Collaborated with marketing to create promotional materials for product launches.
- Conducted market research to identify trends and customer needs in the sector.
- Analyzed sales data to refine approaches and improve team performance.
- Coordinated with supply chain to ensure timely delivery of products to clients.
- Maintained accurate records of all sales activities and client interactions.
- Resolved customer issues promptly by identifying solutions or referring them to other departments as needed.
- Created and maintained customer relationships with key accounts.
- Collaborated with marketing team to create promotional materials for campaigns.
- Recruited, interviewed, hired, trained, coached, motivated, evaluated, and managed a team of sales personnel.
- Developed pricing strategies for new product lines to maximize profits.
- Ensured compliance with applicable laws and regulations related to selling activities.
- Prepared weekly reports on sales activity including forecasts and budgets.
- Managed inventory levels through forecasting demand and ordering supplies accordingly.
- Provided training sessions on product knowledge and sales techniques for new employees.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships with clients.
- Established goals for each member of the sales team and monitored their progress regularly.
- Used cold calling and networking to sell products and services.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Delivered sales presentations to high-level executives and decision-makers.
- Provided detailed and accurate sales forecasts to senior management.
- Trained and mentored junior sales representatives and team members.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Managed a portfolio of accounts to achieve long-term success.
- Negotiated contracts and closed agreements to maximize profit.
- Supported sales team members to drive growth and development.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Oversaw regional and local sales managers and staff.
Customer Service /Sales Manager
ARK
Fort Lauderdale, Florida
02.2000 - 09.2014
- Led sales team to develop strategic initiatives for revenue growth.
- Trained and mentored new sales representatives on best practices and tools.
- Managed relationships with key clients to ensure satisfaction and retention.
- Conducted regular team meetings to discuss progress and address challenges.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained accurate records of all transactions between customers and company representatives.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Oversaw regional and local sales managers and staff.
- Verified payment receipts and reconciled accounts daily.
- Managed customer inquiries regarding account balances and payment status.
- Collaborated with sales team to resolve billing discrepancies.
- Developed effective communication with clients to facilitate payments.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Processed new customer forms to set up accounts in system.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
Office Manager
M & L AUTO
DAVIE , Florida
10.1998 - 02.2000
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
WALMART
THE COLONY , TX
02.1996 - 09.1998
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Department Manager
Khols Department Store
CARROLTON, TX
04.1997 - 08.1998
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Head Cashier
Winn Dixie Supermarket
THE COLONY , TX
01.1993 - 01.1997
- Processed both cash and card purchases and returns.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
Education
Plano Sr High
Plano, TXSkills
- Sales strategy
- Client relationship management
- Team leadership
- Sales forecasting
- Effective communication
- Problem solving
- Mentoring and coaching
- Sales follow-up
- Customer needs assessments
- Sales operations management
- Customer relationship management
- Partnership development
- Account forecasting
- Staff management
Timeline
Sales Executive Manager
CHEM USA
09.2014 - Current
Customer Service /Sales Manager
ARK
02.2000 - 09.2014
Office Manager
M & L AUTO
10.1998 - 02.2000
Department Manager
Khols Department Store
04.1997 - 08.1998
Sales Associate
WALMART
02.1996 - 09.1998
Head Cashier
Winn Dixie Supermarket
01.1993 - 01.1997
Plano Sr High