Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Open To Work

CYNTHIA GUINIER

Executive Management
Inverness,Florida

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Sales Executive ManagerCustomer Service /Sales Manager

Work Type

Full TimePart Time

Location Preference

On-Site
Location: Inverness, Florida
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementHealthcare benefitsStock Options / Equity / Profit SharingPaid time off

Summary

Results-oriented Sales Executive Manager with extensive experience in client relationship management and team leadership. Known for effective communication and problem-solving skills, consistently achieving sales goals while ensuring customer satisfaction and retention.

Overview

33
33
years of professional experience

Work History

Sales Executive Manager

CHEM USA
Coconut Creek, Florida
09.2014 - Current
  • Developed sales strategies to enhance product visibility in the chemical industry.
  • Managed client relationships to ensure satisfaction and repeat business.
  • Trained and mentored new sales staff on company products and sales techniques.
  • Collaborated with marketing to create promotional materials for product launches.
  • Conducted market research to identify trends and customer needs in the sector.
  • Analyzed sales data to refine approaches and improve team performance.
  • Coordinated with supply chain to ensure timely delivery of products to clients.
  • Maintained accurate records of all sales activities and client interactions.
  • Resolved customer issues promptly by identifying solutions or referring them to other departments as needed.
  • Created and maintained customer relationships with key accounts.
  • Collaborated with marketing team to create promotional materials for campaigns.
  • Recruited, interviewed, hired, trained, coached, motivated, evaluated, and managed a team of sales personnel.
  • Developed pricing strategies for new product lines to maximize profits.
  • Ensured compliance with applicable laws and regulations related to selling activities.
  • Prepared weekly reports on sales activity including forecasts and budgets.
  • Managed inventory levels through forecasting demand and ordering supplies accordingly.
  • Provided training sessions on product knowledge and sales techniques for new employees.
  • Resolved customer complaints quickly and efficiently while maintaining positive relationships with clients.
  • Established goals for each member of the sales team and monitored their progress regularly.
  • Used cold calling and networking to sell products and services.
  • Prepared and submitted sales reports and expense reports on a regular and timely basis.
  • Delivered sales presentations to high-level executives and decision-makers.
  • Provided detailed and accurate sales forecasts to senior management.
  • Trained and mentored junior sales representatives and team members.
  • Adjusted sales techniques based on interactions and feedback from customers and peers.
  • Managed a portfolio of accounts to achieve long-term success.
  • Negotiated contracts and closed agreements to maximize profit.
  • Supported sales team members to drive growth and development.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Oversaw regional and local sales managers and staff.

Customer Service /Sales Manager

ARK
Fort Lauderdale, Florida
02.2000 - 09.2014
  • Led sales team to develop strategic initiatives for revenue growth.
  • Trained and mentored new sales representatives on best practices and tools.
  • Managed relationships with key clients to ensure satisfaction and retention.
  • Conducted regular team meetings to discuss progress and address challenges.
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and presented monthly reports to management on sales performance.
  • Provided technical support for customers, answering questions about product features and capabilities.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Oversaw regional and local sales managers and staff.

  • Verified payment receipts and reconciled accounts daily.
  • Managed customer inquiries regarding account balances and payment status.
  • Collaborated with sales team to resolve billing discrepancies.
  • Developed effective communication with clients to facilitate payments.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
  • Updated vendor files with new contact information or changes in payment terms upon request.
  • Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
  • Worked closely with internal teams to resolve customer billing and payment issues.
  • Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
  • Processed new customer forms to set up accounts in system.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.

Office Manager

M & L AUTO
DAVIE , Florida
10.1998 - 02.2000
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Sales Associate

WALMART
THE COLONY , TX
02.1996 - 09.1998
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Department Manager

Khols Department Store
CARROLTON, TX
04.1997 - 08.1998
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Head Cashier

Winn Dixie Supermarket
THE COLONY , TX
01.1993 - 01.1997
  • Processed both cash and card purchases and returns.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.

Education

Plano Sr High
Plano, TX

Skills

  • Sales strategy
  • Client relationship management
  • Team leadership
  • Sales forecasting
  • Effective communication
  • Problem solving
  • Mentoring and coaching
  • Sales follow-up
  • Customer needs assessments
  • Sales operations management
  • Customer relationship management
  • Partnership development
  • Account forecasting
  • Staff management

Timeline

Sales Executive Manager

CHEM USA
09.2014 - Current

Customer Service /Sales Manager

ARK
02.2000 - 09.2014

Office Manager

M & L AUTO
10.1998 - 02.2000

Department Manager

Khols Department Store
04.1997 - 08.1998

Sales Associate

WALMART
02.1996 - 09.1998

Head Cashier

Winn Dixie Supermarket
01.1993 - 01.1997

Plano Sr High
CYNTHIA GUINIERExecutive Management