Cynthia Gurrola
Eureka,NV
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, honed at McEwen Mining. Proven ability to excel in fast-paced environments, demonstrating teamwork and adaptability. Recognized for enhancing customer satisfaction through effective communication and service, while maintaining meticulous attention to detail in all tasks.
Overview
18
18
years of professional experience
Work History
Survey
McEwen Mining
Eureka, NV
12.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Bank Teller
Nevada State Bank
Eureka, NV
03.2024 - 10.2024
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer integrity through diligent tracking and reporting.
- Educated customers on bank products and services to enhance satisfaction.
- Handled customer complaints professionally, resolving issues promptly.
- Adhered to compliance regulations while performing daily banking tasks.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Turned in excess cash to maintain drawer security.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
Hostess / Cashier
Landry’s Trevi Italian Restaurant
Las Vegas, NV
02.2019 - 03.2020
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation systems to optimize seating arrangements and guest flow.
- Communicated effectively with kitchen and wait staff to coordinate orders and guest needs.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new host staff on procedures and customer service standards.
- Monitored dining room activity for efficiency, adjusting seating as needed during peak times.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Handled cash and credit transactions securely, minimizing discrepancies or errors.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Pastry Cook
Delmonico’s Steakhouse
Las Vegas, NV
01.2008 - 02.2018
- Prepared and baked a variety of pastries, ensuring adherence to quality standards.
- Assisted in inventory management, tracking ingredients for optimal stock levels.
- Collaborated with kitchen staff to streamline production processes and improve efficiency.
- Implemented new pastry techniques, enhancing presentation and taste quality.
- Maintained cleanliness and organization of workstation, complying with health regulations.
- Executed daily tasks independently while adapting to high-pressure environments.
- Maintained cleanliness and proper food safety standards, ensuring a safe working environment for all staff members.
- Created new dessert items for seasonal and special events.
- Contributed ideas during brainstorming sessions for promotional events or special offers that would attract new clientele or re-engage existing customers.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Researched new dessert concepts and performed recipe analysis to increase overall sales.
- Maintained well-organized mise en place to keep work consistent.
- Prepared dough for variety of pastries, cakes and breads.
- Determined baking times for various items.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared frostings and other toppings for cakes and pastries.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Survey
McEwen Mining
12.2025 - Current
Bank Teller
Nevada State Bank
03.2024 - 10.2024
Hostess / Cashier
Landry’s Trevi Italian Restaurant
02.2019 - 03.2020
Pastry Cook
Delmonico’s Steakhouse
01.2008 - 02.2018