Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Gutierrez

San Antonio,Texas

Summary

I am detail oriented with a consistent proven history of exceptional time management and quality of customer service. Additionally, I am proficient in working under pressure, demonstrating adaptability in new situations, while maintaining excellent client management, company representation, and promotion of services. I am seeking remote positions, where I will apply my dedication to serving my employer’s target consumers with utmost attention to supporting the company’s mission and purpose.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Hostess and Bartender

I-35 Bar & Grille
San Antonio, TX
01.2007 - Current
  • I serve as a hostess and bartender, focusing on creating an inviting and enjoyable environment for patrons
  • Beyond directly serving customers, my tasks also included managing files, communications in and out of the establishment, recording inventory and documented need for restock, and completing cashier duties like transaction recording and drawer counting and reporting.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Ensured compliance with health and safety regulations at all times.
  • Resolve any customer complaints or issues quickly and professionally.

Health Insurance Agent

Balance Benefits Group
09.2023 - 01.2024
  • Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
  • Explained complex healthcare concepts to customers in an easy-to-understand way.
  • Maintained detailed records of all client interactions and updated customer information as necessary.
  • Responded timely to inquiries from customers via phone, email, or chat support systems.
  • Reviewed applications for accuracy before submitting them for processing.

Health Insurance Agent

BCBSAZ,via Balance Staffing
09.2021 - 01.2023
  • I served as a customer representative, providing information to current and potential clients
  • Through phone communications, I answer clients' questions regarding health and dental insurance plans, sell insurance policies, manage client data through search and edit features, and maintain transparency between the agency and our consumer base.
  • Advised clients on health insurance options, including coverage and cost comparisons.
  • Evaluated existing policies to determine changes or modifications needed.
  • Explained complex healthcare concepts to customers in an easy-to-understand way.
  • Identified customer needs, analyzed data, and recommended appropriate products and services.
  • Maintained detailed records of all client interactions and updated customer information as necessary.
  • Responded timely to inquiries from customers via phone, email, or chat support systems.
  • Reviewed applications for accuracy before submitting them for processing.

Customer Service

Corner Pocket; Michael D's Restaurant; SuperCuts
San Antonio, TX
  • In these three positions, I served in customer service oriented capacities, directly working with the customers of each establishment
  • Tasks common across these three employers include usage of point of sale systems, greeting and serving customers, recording inventory of supplies, maintaining clean welcoming spaces, and representing the companies and their reputations when responding to inquiries.

Education

Diploma -

Southwest High School
06.1995

Skills

  • Effective communication
  • Customer service
  • Adaptable
  • Goal oriented
  • Microsoft Teams
  • Excel
  • Five9 call service
  • Salesforce
  • HealthSherpa
  • TLDialer
  • Client Retention
  • Policy Renewals

Certification

  • TX Life & Health, Property & Casualty, 11/24
  • AZ Life & Health, 11/24
  • CO Life & Health 11/24
  • Il Life & Health 11/24
  • MD Life& Health 11/25
  • MI Life & Health 11/25
  • PA Life& Health 11/25
  • NE Life & Health, Property & Casualty 11/24
  • OH Life & Health, Property & Casualty 11/24
  • SC Life & Health, Property & Casualty 11/24
  • TN Life & Health, Property & Casualty 11/24
  • WA Life, Property & Casualty 11/25
  • 2024 FFM Certification

Timeline

Health Insurance Agent

Balance Benefits Group
09.2023 - 01.2024

Health Insurance Agent

BCBSAZ,via Balance Staffing
09.2021 - 01.2023

Hostess and Bartender

I-35 Bar & Grille
01.2007 - Current

Customer Service

Corner Pocket; Michael D's Restaurant; SuperCuts

Diploma -

Southwest High School

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Cynthia Gutierrez