Cynthia Gutierrez

• Supervising and assigning task, ensuring employees are working efficiently
• Opening and closing: Setting up for the day and closing the workplace
• Policies:Implementing and enforcing company policies and procedures
• Cash handling: Managing cash handling and end-of-shift reconciliations
• Communication: Communicating with upper management about shift performance and any issues
• Overseeing business operations
• Time management

• Planning:Developing and implementing a strategic plan to ensure the business function efficiently
• Operations: Overseeing daily operations making sure staff are presenting the company with integrity and quality food.
• Staffing: Hiring, training, and assigning duties and hours to new and existing staff
• Productivity: Evaluating and improving productivity
• Reporting to upper management on the workings of the organization
• Conflict management: Diffusing challenges and tensions within a team
• Delegating task: Teaching others what they need to know, rather than just giving them a task and expecting them to do it.
• Labor: making sure labor hours are meet and not over when scheduling
• Schedules: making schedules based on performance and availability as well as attendance
• Inventory: counting product daily and checking for high variances to see if food is being over portioned and coach team to keep food cost down.

• Described product to customers and accurately explained details and care of merchandise
• Welcomed customers into the store and helped them locate items
• Maintained cleanliness and presentation of stock room and production floor
• Recommended alternative items if product was out of stock
• Operated a cash register for cash, check and credit card transactions with 100% accuracy
• Asked open-ended questions to assess customer needs
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly.

• Greeted customers in a timely fashion while quickly determining their needs
• Completed all cleaning, stocking and organizing tasks in assigned sales area
• Operated a cash register for cash, check and credit card transactions with 100% accuracy
• Welcomed customers into the store and helped them locate items
• Identified potential shoplifters and alerted management
• Engaged with customers in a sincere and friendly manner
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
• Alerted customers to upcoming sales events and promotions.

Greeting customers, taking orders and providing a pleasant experience

Accepting cash, and credit card payments, making change and balancing the cash drawer