Cynthia Gutierrez
Maricopa,AZ
Summary
Proven leader with a track record of enhancing customer satisfaction at Marshalls through effective communication and problem resolution. Skilled in merchandise restocking and critical thinking, I excel in supervising teams to achieve operational excellence. My positive and professional approach has consistently fostered a welcoming environment for both customers and staff.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier /Sales Floor Associate
Marshalls
Maricopa, AZ
09.2022 - Current
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier
Circle K
Maricopa, AZ
09.2022 - Current
- Counted and balanced cashier drawers.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Followed company security procedures for handling large sums of money.
- Maintained work area and kept cash drawer organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Front Desk Receptionist
La Quinta
Maricopa, AZ
01.2018 - 08.2022
- Coordinated company events with venues and advised staff of pertinent details.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Explained policies and procedures to visitors.
- Updated and maintained office policies and procedures.
- Assisted with travel arrangements for staff and management.
- Input customer data into reservation systems and updated to reflect room changes.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Completed basic bookkeeping and document filing.
- Handled sensitive information in a confidential manner.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained a clean and organized reception area to uphold company image.
- Used company badging system to create badges for new employees and visitors.
- Assisted with scheduling appointments for clients and visitors.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Coordinated pick-up and delivery of express mail services.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Responded to inquiries and room requests made online, by phone, and via email.
- Drafted professional business documents, spreadsheets, and correspondence.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors warmly and directed them to correct personnel or office.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Scheduled and confirmed appointments for clients and staff.
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed company calendar and scheduled events.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted customers warmly and made them feel welcome.
Education
GED -
CAC
Maricopa, AZ02-2021
Skills
- Leadership
- Excellent communication
- Critical thinking
- Problem resolution
- Supervision and leadership
- Positive and professional
- Refund handling
- Merchandise restocking
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Cashier /Sales Floor Associate
Marshalls
09.2022 - Current
Cashier
Circle K
09.2022 - Current
Front Desk Receptionist
La Quinta
01.2018 - 08.2022
GED -
CAC