Cynthia Gutierrez
Lincoln,NE
Summary
Dynamic and dedicated professional with extensive experience at Applebee's Grill + Bar, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in safe food handling and maintaining cleanliness, ensuring a welcoming environment while managing high-pressure situations with ease.
Professional food service worker with strong experience in cafe operations. Skilled in customer service, food preparation, and maintaining clean, organized environments. Highly reliable team player with focus on delivering quality results and adapting to changing needs. Strong communication skills and positive attitude ensure consistent, high-quality service.
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
21
21
years of professional experience
Work History
Cafe Worker
Madonna Rehabilitation Hospitals-Lincoln Campus
03.2022 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Produced food and drink products adhering to company quality and quantity standards.
Assistant Manager
Applebee's Grill + Bar
06.2004 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
Bartender
Applebee's Grill + Bar
02.2010 - 02.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
York High School
York, NE05-1999
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Attention to detail
- Punctual and reliable
- Safe food handling
- Food safety
- Workplace safety
- Time management
- Menu memorization
- POS system operation
- Cooking
- Food preparation
Timeline
Cafe Worker
Madonna Rehabilitation Hospitals-Lincoln Campus
03.2022 - Current
Bartender
Applebee's Grill + Bar
02.2010 - 02.2017
Assistant Manager
Applebee's Grill + Bar
06.2004 - 03.2022
High School Diploma -
York High School
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