Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Gutierrez

Albuquerque

Summary

Dynamic operations leader with extensive experience at Hudson News Group, excelling in staff management and inventory control. Proven track record in enhancing customer satisfaction and driving sales growth through effective team development and strategic marketing initiatives. Committed to fostering a culture of excellence and accountability within diverse teams.

Overview

15
15
years of professional experience

Work History

Assistant General Manager

Hudson News Group
09.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.

Operations Manager

Hudson News Group
10.2021 - 09.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Supervisor

Hudson News Group
08.2019 - 08.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Oversaw cash handling activities ensuring accuracy and security during transactions.
  • Supported cash handling procedures, processing transactions accurately and efficiently.

Supervisor

Fresquez Concessions
01.2011 - 10.2016
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Counter Help

Fresquez Concessions
03.2011 - 12.2015
  • Promoted special offers and upsold menu items effectively, increasing overall revenue per transaction.
  • Trained new counter assistants on company policies and procedures, contributing to a well-prepared team environment.
  • Streamlined order processing for faster turnaround times, resulting in increased daily sales.
  • Kept track of customer orders efficiently, minimizing errors and ensuring accuracy upon delivery or pickup.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, meeting customer expectations consistently.
  • Demonstrated strong multitasking capabilities by managing multiple tasks simultaneously while maintaining high standards in customer service.

Education

High School Diploma -

Rio Grande High School
Albuquerque
05-2004

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee relations
  • Employee scheduling
  • Budget control
  • Sales techniques
  • Vendor relationship management
  • Sales coaching
  • Promotions implementation
  • Staff hiring
  • Customer service
  • Customer service management

Timeline

Assistant General Manager

Hudson News Group
09.2022 - Current

Operations Manager

Hudson News Group
10.2021 - 09.2022

Supervisor

Hudson News Group
08.2019 - 08.2021

Counter Help

Fresquez Concessions
03.2011 - 12.2015

Supervisor

Fresquez Concessions
01.2011 - 10.2016

High School Diploma -

Rio Grande High School

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