Cynthia Guzman
Los Angeles,CA
Summary
A dedicated, highly-organized individual with experience in strategic planning, negotiation and project management. hardworking, responsible career professional with expertise in executive communications, time management and administration. A forward thinking team player with a focused view from the client's perspective.
International sales professional with proven ability to navigate complex global markets and foster strong client relationships. Known for collaborative approach and commitment to achieving results, adaptable to changing business needs. Expertise in strategic planning, negotiation, and cross-functional team leadership.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
International Account Executive
UPS
06.2014 - Current
- Supported 19 Sales Resources in penetrating International volume within their accounts
- Responsible for growing and maintaining international accounts ranging from 30k to 3 million a year in annual revenue
- Trouble shoot large complex supply chains to streamline the process and provide efficiency to accounts
- Positioned and implemented solutions to assist in growth of international sales for my customers and to reduce pain points
- Analyzed and strategized with sales resources and partners to penetrate large opportunities with the competition
- Acted as project manager to ensure all team members are on the same page for an opportunity to ensure we are set technologically, covered by flex parcel (or similar product) and internationally
- Collaborated with internal teams to develop customized solutions for clients, resulting in increased sales and revenue.
- Served as a liaison between clients and internal departments such as product development or technical support when necessary for issue resolution or project completion purposes.
- Trained new Account Executives in company procedures, products, and best practices for managing international accounts effectively.
- Advised clients on industry trends and emerging market opportunities, positioning the company as a trusted partner in their business development efforts.
- Identified up-selling and cross-selling opportunities within existing client accounts, contributing to overall revenue growth.
- Implemented strategic account plans that aligned with overall business objectives, driving consistent performance in sales and customer satisfaction metrics.
- Developed strong relationships with key decision-makers within client organizations, leading to repeat business and account expansion.
- Provided regular updates on account progress to management, highlighting successes and addressing any challenges or concerns.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Monitored service after sale and implemented quick and effective problem resolutions.
Account Executive
UPS
02.2004 - 06.2014
- Managed an account base of over 200 commercial shipping accounts
- Continuous sales leads worked through the sales process into producing for volume and revenue
- Worked with other business units to rectify any issues my clients encounter, from billing, damages to loss
- Arranged strategies to create portfolios to better suit each client's needs
- Demonstrated domestic, international and technological knowledge to provide value for our customers
- Maintained client base of activities and upcoming events to cater to our client's needs and build strong relationships
- Team player in creating a winning team within our district
- Succeeded in meeting/exceeding sales goals
- Daily maintenance of all billing and credit issues within my client base as well as forecast changes over time
- Strong skills in business to business selling and building complete portfolios
Safety Coordinator: Product Reliability
THE WALT DISNEY COMPANY
01.2001 - 01.2004
- Worked with sub-units within Disney to produce inside sales of a new testing process and implementation
- Team-player in enforcing consistent branding and maintenance with the trademark in the marketplace
- Assist in daily maintenance of departmental records such as filing and attendance
- (ie
- Product Safety Letter, Product Safety & Liability Reporter)
- Prepares departmental project reports such as preparation of meetings and tracking safety issues on EARS/Remedy
- Make decisions on routine administrative processes in order to meet deadlines and drive the process to completion, (i.e., tracking down charge codes and troubleshooting invoices of vendor and labs as well as other AP issues)
- Approved and processed manual payments as well as PO payments
- Arranges travel arrangements/prepares expense reports
- Prepared agendas for meeting and maintained calendars
- Maintain Test invoice process through use of spreadsheets
- Track expenses related to their area as well as arranging and maintaining records/orders of all items archived
- Partner with Disney Store, Disney Online, Walt Disney World and Disneyland to correct safety and quality issues
- Coordinate Departmental Projects; such as testing reports, invoice tracking, storage organization and maintenance of manuals, etc
Education
BACHELOR OF ARTS - CHILD DEVELOPMENT
CALIFORNIA STATE UNIVERSITY
LOS ANGELES, CASkills
- Ability to take initiative
- Multi-tasking
- Work independently
- Learn quickly
- Organizational skills
- Administrative skills
- Interpersonal skills
- Communication skills
- Cooperative
- Creative
- Proactive
- Compassionate
- Microsoft Suite XP-Word
- Excel
- Outlook
- Power Point
- Meeting Maker
- Visio
- Semi-Conversant in Spanish
- International business development
- Customer Acquisition
- Customer Engagement
- Lead Qualification
- Business Development
- Sales Reporting
Certification
- Situational Sales Negotiations
- SPIN Sales
- Making Major Sales
- Supervisor Leadership School
- Solution Selling
- E-Commerce and Supply Chain Solutions
Affiliations
- Emerging Leaders
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Account Executive
UPS
06.2014 - Current
Account Executive
UPS
02.2004 - 06.2014
Safety Coordinator: Product Reliability
THE WALT DISNEY COMPANY
01.2001 - 01.2004
BACHELOR OF ARTS - CHILD DEVELOPMENT
CALIFORNIA STATE UNIVERSITY
Trainedskillset
- Ability to take initiative, multi-task, work independently and learn quickly
- Excellent organizational, administrative, interpersonal and communication skills
- Recognized by employers for being cooperative, creative, proactive and compassionate
- Computer skills include Microsoft Suite XP-Word, Excel, Outlook, Power Point, Meeting Maker, Visio
- Semi-Conversant in Spanish
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