Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Hadden

Greenwell Springs,LA

Summary

Driver Compliance Specialist with extensive experience at First Student, excelling in DOT compliance and relationship building. Proven track record in coaching teams to enhance safety and compliance, achieving a 95% compliance rate. Skilled in problem-solving and time management, effectively training new drivers and ensuring adherence to regulations.


Hardworking and enthusiastic about learning new states and projects inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Driver Compliance Specialist

First Student
Baton Rouge , LA
09.2023 - Current
  • Manage the South Regions Compliance
  • Knowledge of 10 State Regulations and all Federal Guidelines
  • Coach Locations on Regulations both State and Federal to maintain the safest drivers on the road. Meet with locations to answer questions on the JJ Keller Encompass Platform. Attend Monthly Safety meetings for the 4 Regions. Communicate with the Area Safety Managers on compliance and any questions that they may have with their locations.
  • Run Bi weekly compliance reports for the Sr Vice President and the Region Safety Director.
  • Communicate with all locations on changes with the Encompass system. Set up meetings and spread sheets to get compliance numbers up and drivers qualified. Traveled and trained new users on the Encompass system as well as filling out documents properly. Audit files to maintain correctness.

Driver Compliance Coordinator

First Studen
Greenwell Springs, LA
10.2021 - 09.2023
  • Entered full employee files in the system and qualified drivers.
  • Attended calls with for two states. Pulled expiration reports in all areas. Traveled to locations to help complete files. Worked with locations to get all drivers in compliance. Coached and taught users the proper way to fill out forms. Audited files to maintain correct documents. Set up trainings and spreadsheets to raise compliance numbers.
  • Managed several emails and calls a day in a timely manner

Driver/Trainer/State Instructor/DMO Clerk

First Student
12.2012 - 10.2021
  • Drove a route and maintained safety of all passengers
  • Lead driver at Central High School- Organized buses in line up, conducted Child Check Safety Horn Verifications, delivered new route summaries, and bus stop request forms. Communicated to the School personal bus line up changes. Made sure all areas were clear before buses departed the school.
  • Trainer- trained new drivers in the skills and OTR. Filled out the proper state and First Student Paperwork to ensure. Retrained drivers on accidents. Performed mirror grids as needed and at Start up. Certified in preforming the Physical Dexterity Test.
  • State Instructor- Certified in LA. School Bus Driver Course in 2015. Conducted several classes with the La curriculum and First Student Curriculum. Maintained the State paperwork monthly and participated in State Audits when required.
  • DMO Clerk- Maintained 95% Compliance, Scheduled Medicals, drug test, ran MVR's and completed Annual Reviews. Assisted the Safety Manager when needed. Entered documents in the system as well as communicated to the field when an expired item was coming up. Scheduled First Aid Classes and communicated to the field. Updated the training white board daily.

Education

High School Diploma -

Central High School
Baton Rouge, LA
05.1992

Skills

  • Time management

  • Customer service

  • Problem-solving

  • Punctual and reliable

  • Flexible schedule

  • Relationship building

  • DOT compliance

  • Customer rapport

  • Appointment scheduling

  • Team building

  • Conflict resolution

  • Knowledgeable in Microsoft

Timeline

Driver Compliance Specialist

First Student
09.2023 - Current

Driver Compliance Coordinator

First Studen
10.2021 - 09.2023

Driver/Trainer/State Instructor/DMO Clerk

First Student
12.2012 - 10.2021

High School Diploma -

Central High School

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