Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Cynthia Hagan Kelley

Cynthia Hagan Kelley

Seguin

Summary

Results-driven grooming shop assistant manager with a strong focus on team management and conflict resolution. Successfully streamlined operations and enhanced customer relationships, contributing to a welcoming and efficient grooming environment. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Assistant Manager Grooming Shop

Groomingdales Pet Grooming
Austin
03.2006 - 10.2025
  • Groomed pets using clippers, scissors, and brushes for optimal appearance.
  • Bathed animals with appropriate shampoos and conditioners for skin health.
  • Managed scheduling and appointments to ensure efficient service delivery.
  • Provided excellent customer service to pet owners during consultations and services.
  • Maintained cleanliness of grooming area and equipment to meet safety standards.
  • Educated pet owners on grooming techniques and proper pet care practices.
  • Monitored pets for health issues or behavior changes during grooming sessions.
  • Conducted pre-grooming consultations with clients to discuss goals for the grooming session.
  • Demonstrated knowledge of breed specific cuts and styles as requested by customer.
  • Performed complete grooming services including brushing, bathing, trimming, nail clipping and ear cleaning.
  • Assisted in the maintenance of records for each pet groomed.
  • Greeted customers and their pets, assessing pet's needs and condition.
  • Scheduled regular appointments for repeat customers.
  • Managed daily operations of grooming salon and staff scheduling.
  • Trained new groomers in techniques and customer service standards.
  • Oversaw inventory management of grooming supplies and equipment.
  • Developed and implemented salon policies for staff and client interactions.
  • Facilitated team meetings to enhance communication and workflow efficiency.
  • Coordinated appointments and managed client relationships effectively.
  • Resolved customer complaints and ensured satisfaction with services provided.
  • Scheduled employees and oversaw customer appointment calendar.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Assisted in developing marketing strategies to promote the business through social media campaigns, email blasts, advertising campaigns.
  • Conducted regular staff meetings to ensure team was up-to-date on new products, services, and policies.
  • Managed daily operations of the grooming salon including scheduling appointments, ordering supplies, and managing employees.

CEO Personal Assistant

Bilt Rite Scaffold
Austin
06.2019 - 10.2022
  • Efficiently managed executive calendars and scheduled appointments for optimal time utilization.
  • Coordinated comprehensive travel arrangements, including flights, transportation, and accommodation.
  • Maintained organized filing systems to ensure easy document accessibility.
  • Tracked project deadlines and deliverables to support effective project management.
  • Executed reminders for priority tasks and upcoming meetings to streamline workflow.
  • Answered incoming calls and emails promptly while managing the executive's schedule.
  • Oversaw office supplies inventory, placing orders as needed to maintain stock levels.
  • Scanned documents into a secure database for efficient electronic storage.

Education

Associate of Arts - Art History

Austin Community College
Austin, TX
05-1990

Skills

  • Pet grooming and breed-specific cutting
  • Client consultations and scheduling
  • Inventory management
  • Customer relationship management
  • Cash handling
  • Customer service
  • Appointment scheduling
  • Pet grooming techniques
  • Time management
  • Team management
  • Conflict resolution
  • Record keeping
  • Organizational skills
  • Cash register operation
  • Cash handling expertise
  • Professionalism and courtesy
  • Credit card processing
  • Data entry efficiency
  • Tax calculation
  • Sales processing
  • Employee scheduling
  • Recruiting and hiring
  • Customer complaint handling

Affiliations

  • I am an Artist with my own Art Selling Page

Timeline

CEO Personal Assistant

Bilt Rite Scaffold
06.2019 - 10.2022

Assistant Manager Grooming Shop

Groomingdales Pet Grooming
03.2006 - 10.2025

Associate of Arts - Art History

Austin Community College
Cynthia Hagan Kelley
Want your own profile? Create for free at Resume-Now.com