Cynthia Haines-Cruz
Kingman,AZ
Summary
I am an individual who retired in 2021 after a 23 year career at Creative Care which is the parent company of 2 Skilled Nursing Facilities, and 1 Alzheimer's Facility. I have worked in all aspects of the financial end of these companies, including A/R, A/P, Payroll and Corporate Reporting. Medicare billing was a major part of our receivables. I have also billed Medicaid, VA, HMO's and Private Insurances. I have dealt with billing denials, appeals, and contracts. I have worked with the public in person, by email and by telephone communications. I am a dedicated & meticulous worker.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Creative Care
05.2019 - 10.2021
- Reconciled statements and accounts and resolved variances.
- Assisted in auditing projects by compiling information and discovering fraud, embezzlement and liabilities.
- Supported executives by conducting research, reporting and documentation.
- Increased financial accuracy by diligently maintaining and updating financial records.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Managed office inventory and ordered new supplies when items were running low.
Corporate Office Manager
Creative Care
04.2015 - 05.2019
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Prepared comprehensive reports detailing departmental achievements for presentation during executive meetings or board reviews.
Medical Billing Manager
Creative Care
08.1998 - 04.2015
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Liaised between patients, insurance companies, and billing office.
- Collected payments and applied to patient accounts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
Education
Associate of Applied Science - Accounting And Business Management
Mohave Community College
Kingman, AZ06.2002
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Timeline
Administrative Assistant
Creative Care
05.2019 - 10.2021
Corporate Office Manager
Creative Care
04.2015 - 05.2019
Medical Billing Manager
Creative Care
08.1998 - 04.2015
Associate of Applied Science - Accounting And Business Management
Mohave Community College
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