Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Hall

Peru,Il

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dedicated supply chain and transportation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

OPERATIONAL EXCELLENCE MANAGER

Flat River Group
12.2022 - 04.2024


  • Developed and implemented Lean Six Sigma training programs for employees at all levels
  • Analyzed data to identify areas for improvement and drive strategic decision- making
  • Conducted regular performance reviews and provided coaching to support employee development.
  • Reduced costs through diligent analysis of financial data and implementation of cost-saving measures.
  • Championed change management initiatives, supporting staff through transitions and promoting a culture of adaptability.
  • Analyzed key performance indicators to assess operational effectiveness and identify areas for improvement.
  • Conducted root cause analyses to identify areas for improvement in operations, leading to enhanced efficiency levels.
  • Enhanced operational efficiency by streamlining processes and implementing innovative solutions.
  • Trained employees on best practices, ensuring a knowledgeable workforce capable of meeting organizational objectives.
  • Led cross-functional teams to achieve departmental goals, fostering collaboration and teamwork.
  • Evaluated new technologies or tools for potential integration into existing processes, assessing their benefits against any associated risks.
  • Ensured regulatory compliance by staying abreast of industry standards and implementing necessary updates to policies and procedures.

Distribution Center Manager

Flat River Group
06.2020 - 12.2022
  • Consistently met or exceeded key performance indicators through effective resource allocation and process improvement initiatives.
  • Implemented safety guidelines for warehouse and trained employees on applicable policies.
  • Optimized space utilization within the warehouse using data-driven analysis techniques for efficient storage of inventory items.
  • Immediately addressed logistical issues and applied remediation techniques.
  • Hired by Flat River Group to restructured the warehouse for optimum performance after merger with former company.
  • Retrained all existing management on company policies and procedures of Flat River Group.
  • Managed capital expenditures annually.
  • Established cross-training programs for employees, fostering a flexible workforce able to adapt to changing business needs quickly.
  • Negotiated contracts with vendors for reduced material costs, contributing to a more profitable bottom line.

OPERATIONS MANAGER

GRAINGER DISTRIBUTION CENTER
05.2016 - 02.2020
  • Manage team members to ensure compliance with policies and procedures and effectively communicate coaching and corrective action to ensure compliance while treating team members fairly and with respect
  • Manage day to day scheduling, staffing, training, auditing activities, and supply ordering
  • Provide a positive and engaging work environment that focuses on the DC metrics
  • Deliver results that support the company strategy and expectations
  • Provide timely feedback to team members
  • This would include recognition, discipline, and performance evaluations
  • Develop and implement departmental changes that enhance workflow optimization
  • Manage and develop twenty plus team members in non-exempt positions
  • Fosters effective relationships with external vendors to help with workflow of the building
  • Partnered with all levels of leadership at a corporate level to train new and existing leaders in company policy and leadership skills
  • Streamlined processes to increase efficiency and reduce costs
  • Developed and implemented inventory management strategies to optimize stock levels
  • Collaborated with cross-functional teams to improve operational performance and customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

SHIPPING SUPERVISOR

PETSMART DISTRIBUTION CENTER
01.2014 - 01.2016
  • Oversee all personnel activity and supervise a shipping team of thirty personnel
  • Set up daily routines and work assignments for all associates
  • Conduct daily meetings with senior management
  • Set up all follow up training and observations for employees
  • Timecards and payroll computations for all employees
  • Set goal and operations plan for each shift
  • Conduct safety observations on all aspects of shift operations
  • Successfully collaborate and coordinate with peers to meet or exceed all planned goals and objectives
  • Recruit, hire and train full time and contract employees
  • Overseeing efficient shipping operations to meet tight deadlines and minimize errors
  • Implementing cost-saving measures like optimizing routes and negotiating favorable vendor contracts
  • Maintaining inventory accuracy and ensuring compliance with safety regulations and company policies.
  • Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.

SUPERVISOR

SUPERVALU
01.2008 - 01.2013
  • Oversee all personnel activity and supervise a selection team of twenty-five personnel
  • Coordinate and schedule selection crew
  • Conduct safety observations and training for all operations team
  • Audits on product stored on site
  • Required to maintain a 100% selection rate for all associates under my supervision
  • As Inventory Control personnel responsible for Pharmaceutical Department Daily, weekly, and monthly cycle counts on all medications in department
  • Conducts calls to customers to verify order quantities
  • Manages all the corrections of purchase order errors with vendors
  • Process all damages under company guidelines
  • Record and return all products recalled by the manufacturer and DEA
  • Implemented new processes resulting in 20% increase in productivity
  • Managed scheduling and resolved conflicts to maintain efficient workflow
  • Collaborated with management to achieve department goals and improve employee satisfaction.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

SUPERVISOR

UPS
01.2000 - 01.2008
  • Oversaw all terminal operations and supervised a Reload Operations team of thirty-five personnel
  • Coordinated, schedules and dispatches daily cargo transport of over 14,000 packages
  • Maximizes productivity and instructs safe work procedures
  • Conducts all safety-related training for all terminal personnel
  • Tracks performance and annually evaluates all thirty-five personnel
  • Conducts weekly conference calls with district managers
  • Computes daily timecards for over one hundred employees
  • Employment during husband's Military service
  • Implemented training programs resulting in increased employee productivity and customer satisfaction
  • Created and enforced operational procedures to streamline workflow and improve efficiency
  • Excelled in conflict resolution and problem-solving, ensuring smooth operations and high team morale.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

High School Diploma -

Peru Township High School
Peru, IL

MASTER OF BUSINESS ADMINISTRATION MBA - Business Administration And Management

University of Phoenix
06.2019

BACHELOR DEGREE IN BUSINESS MANAGEMENT - Business Management

University of Phoenix
06.2016

Skills

  • Strategic planning
  • Organizational Development
  • Quality Management Systems
  • Supply Chain Optimization
  • Workflow Optimization
  • P&L Management
  • Process Automation
  • Business process reengineering
  • Operational Strategy
  • Teamwork and Collaboration
  • Cost analysis and savings
  • Financial Management

Timeline

OPERATIONAL EXCELLENCE MANAGER

Flat River Group
12.2022 - 04.2024

Distribution Center Manager

Flat River Group
06.2020 - 12.2022

OPERATIONS MANAGER

GRAINGER DISTRIBUTION CENTER
05.2016 - 02.2020

SHIPPING SUPERVISOR

PETSMART DISTRIBUTION CENTER
01.2014 - 01.2016

SUPERVISOR

SUPERVALU
01.2008 - 01.2013

SUPERVISOR

UPS
01.2000 - 01.2008

High School Diploma -

Peru Township High School

MASTER OF BUSINESS ADMINISTRATION MBA - Business Administration And Management

University of Phoenix

BACHELOR DEGREE IN BUSINESS MANAGEMENT - Business Management

University of Phoenix

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Cynthia Hall