Cynthia Halley
Woodland,WA
Summary
Organized leader with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
11
11
years of professional experience
Work History
Client Relations Specialist
Molecular Testing Labs
11.2022 - Current
- For patients, clinics and sales for practice and self collect kits
- Provide status on kits to PATIENTS, go over recoverable rejections with clients and assist with ordering supplies with field sales
- Account payable approving invoicing for field supplies
- Manage 20 accounts
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database
- Communicated with customers to assess and address individual needs, providing timely and quality support via systems.
- Communicated with customers to assess and address individual needs, providing timely and quality support via lis systems.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Patient Account Specialist
PeaceHealth St. Joseph Medical Center
01.2022 - 11.2022
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Responded to patient, family and external payer inquiries.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Prepared reports detailing billing actions, flags and other key information.
- Reconciled statements with patient records.
Customer Service Representative
Spectrum communications
03.2014 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
LIne cook, grill cook and cafeteria worker
Peacehealth
04.2012 - 03.2014
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Grilled meats and seafood to customer specifications.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Cleaned and maintained kitchen equipment regularly.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
Education
Bachelor of Science - computer science, business
Arizona State University
1988
Monta Vista High School
1980
Skills
- Organized
- Efficient
- Medical Terminology Knowledge
- Microsoft Word
- Quality Assurance Controls
- Data Entry
- Microsoft Excel
- Research
- Customer Retention Strategies
- Reading Comprehension
- Performance Goals
- Service Standard Compliance
- Professional Telephone Demeanor
- Typing Proficiency
- 10-Key
- Multi-Line Phone Talent
- Inbound and Outbound Calling
- Active Listening
- Credit Card Payment Processing
- Report Generation
- Minute Taking
- Scheduling
- Critical Thinking
- Clerical Support
- Quality Control
- Data Collection
- Cultural Awareness
- Filing
- Spreadsheets
- Grammar
- Policy and Procedure Adherence
- Professional telephone demeanor
Timeline
Client Relations Specialist
Molecular Testing Labs
11.2022 - Current
Patient Account Specialist
PeaceHealth St. Joseph Medical Center
01.2022 - 11.2022
Customer Service Representative
Spectrum communications
03.2014 - 12.2021
LIne cook, grill cook and cafeteria worker
Peacehealth
04.2012 - 03.2014
Bachelor of Science - computer science, business
Arizona State University
Monta Vista High School
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