Cynthia Hamilton
Rockingham,USA
Summary
Dynamic professional with strong organizational and communication skills developed in fast-paced environments, adept at managing multiple tasks with precision. Proven track record of effectively addressing customer inquiries and optimizing administrative processes to enhance overall efficiency. Committed to driving operational improvements and elevating client satisfaction through innovative solutions. Passionate about leveraging diverse experiences to contribute positively to team objectives and organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registration Coordinator
FirstHealth of the Carolinas- Richmond Memorial Hospital
07.2023 - 01.2025
- Assisted in processing registrations, ensuring accuracy and timely entry of participant data.
- Supported coordination of event logistics to enhance participant experience and satisfaction.
- Managed communication with registrants, addressing inquiries and providing information efficiently.
- Utilized registration software to maintain organized records and streamline registration processes.
- Engaged in training sessions to learn best practices for effective registration management.
- Monitored registration trends to identify areas for improvement in outreach strategies.
- Facilitated seamless registration transitions by maintaining accurate records of all participant details.
- Provided exceptional customer service to attendees, responding quickly to inquiries and resolving issues efficiently.
- Contributed valuable insights during team meetings, sharing best practices based on personal experiences managing registration processes at multiple events simultaneously.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Associate of Science -
Skills
- Effective organizational abilities
- Patient information processing
- Insurance eligibility verification
- Medical language proficiency
Accomplishments
- Documented and resolved incorrect patient information which led to patient insurance being used to pay reimbursements to the hospital.
- Achieved patient satisfaction through effectively helping with explaining signed paperwork for their health insurance.
Certification
- Google Cybersecurity Professional Certificate, Online via Coursera - March 2026
- Foundations of Cybersecurity
- Managing Security Risks
- Networks and Network Security
- Linux and SQL
- Assets, Threats, and Vulnerabilities
Languages
English
Full Professional
Timeline
Registration Coordinator
FirstHealth of the Carolinas- Richmond Memorial Hospital
07.2023 - 01.2025