Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Hansen

Salt Lake City,UT

Summary

Dedicated caring professional with history of meeting company expectations by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance organizational goals and objectives. Enthusiastic experienced professional, eager to contribute to the SPED team's success through hard work, attention to detail and passionately working to make a difference. Motivated to learn, grow and excel in an Educational environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Product Demonstrator

Crossmark Inc.
Plano, TX
03.2022 - Current
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Arranged demonstration areas to be appealing to attract attention of prospective customers.
  • Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
  • Recommended specific product options to meet customer needs.
  • Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
  • Communicated product value, quality and style to educate and entice potential customers. Regularly met department goals by selling out out of all available featured products.
  • Provided customer service using extensive knowledge of Sam's Club exclusive Member's Mark products.

Captioning Agent

Caption Call
Taylorsville, UT
05.2019 - 03.2022
  • Reviewed voice dictation transcriptions for accuracy in grammar, punctuation and spelling.
  • Generated error-free voice dictation transcripts with skilled capturing and proofreading. Managed over 50 voice calls per day.
  • Utilized stenography machinery, audio and visual devices and specialty equipment to record legal transcripts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Leveraged computer-aided transcription system to prepare verbatim records. Consistently met company and team percentage goals for voice dictation verbatim and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Cashier Specialist

WALMART, Walmart
Bentonville, AR
03.2015 - 03.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of annual Memberships.
  • Trained as Seasonal Layaway Associate and provided back-up coverage to provide customers with optimal support.
  • Supported Electronics and Garden Center departments with merchandising, product retrieval and customer service needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained cash drawer of $500.00 or more per shift.
  • Reviewed weekly sales ads and monitored price changes.

Dietary Technician/ Food Serice Associate II

Intermountain Healthcare Inc.
Salt Lake City, UT
09.2012 - 03.2013
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained computer data entry systems for menu management and nutritional data.
  • Conducted individualized nutritional assessments based on job provided dietary data and patient interviews.
  • Established and maintained thorough and updated nutritional information, daily menu and food choice data.
  • Assessed individual nutritional risk and status by interviewing patients, reviewing dietary data making daily log of consumed foods.
  • Provided in-depth information on nutritional care to maximize health
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals
  • Assessed individual nutritional risk and status by interviewing patients and reviewing medical charts
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices
  • Educated clients about long-term health benefits of balanced diets and exercise programs
  • Exceeded goals through effective task prioritization and great work ethic
  • Identified issues, analyzed information and provided solutions to problems
  • Managed over 50 calls per day.

Patient Service Rep /Room Service Operator

Primary Children's Medical Center
Salt Lake City, UT
10.2010 - 09.2012
  • Took patient and family members food orders by phone. Processed family food order payments and compiled daily financial records.
  • Educated patients and family members regarding utilizing Room Service.
  • Used Excel to accurately track patients meal/menu histories daily.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Greeted patients and family members and collected patient diet and allergy history. Explained patient diet plans.
  • Educated patients on current doctor ordered dietary restrictions and assisted with patient menu choices to promote premium patient welfare.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain dietary issues and make appropriate Room Service menu choices.

Education

Business Education

Utah State University
Logan, UT

Skills

  • Customer Service and Assistance
  • Excellent Verbal Communication Skills
  • Adaptability and Flexibility
  • Client Needs Assessment
  • Influential and Persuasive
  • Critical Thinking
  • Active Learning
  • Dependable and Cooperative
  • Persuasive Selling

Certification

  • Insurance Agent Utah Property, Casualty, Health License - Renewed 07/31/2022

Timeline

Product Demonstrator

Crossmark Inc.
03.2022 - Current

Captioning Agent

Caption Call
05.2019 - 03.2022

Cashier Specialist

WALMART, Walmart
03.2015 - 03.2021

Dietary Technician/ Food Serice Associate II

Intermountain Healthcare Inc.
09.2012 - 03.2013

Patient Service Rep /Room Service Operator

Primary Children's Medical Center
10.2010 - 09.2012

Business Education

Utah State University

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Cynthia Hansen