Cynthia Haro
3903 Cambridge Park City,IL
Overview
13
13
years of professional experience
Work History
Senior Public Health Assistant (WIC)
Lake County Health Department
Waukegan, IL
01.2021 - Current
- Provide breastfeeding education and support to WIC participants
- Coordinate client scheduling, check-in, intake, eligibility screening, and program enrollment
- Conduct community outreach to promote WIC services and increase program awareness
- Perform anthropometric measurements and hemoglobin testing in accordance with established protocols
- Managed centralized inbound and outbound calls, delivering accurate information and client support to enhance service quality
- Monitored daily clinic workflow to streamline operations, improve client experience, and ensure adherence to quality protocols
- Coordinated and followed up on medical referrals, ensuring timely client communication and facilitating access to necessary services
- Train and mentor new staff on clinic procedures, workflows, and program requirements
- Develop and deliver staff trainings and presentations during department meetings
- Support staff with problem-solving and process improvement to enhance program efficiency
Waitress
Los Mogotes De Michoacan
Highland Park, IL
05.2013 - 12.2020
- Managed guest orders and addressed menu questions, ensuring accurate service delivery.
- Welcomed guests at arrival and set a positive first impression.
- Processed transactions in POS system and handled cash, debit, and credit payments efficiently.
- Assisted with opening and closing duties, preparing end-of-day sales reports for accurate accounting records.
Brand Ambassador/Cashier
Adidas
Gurnee, IL
11.2015 - 02.2016
- Greeted customers upon entry, fostering a welcoming atmosphere
- Guided customers to resolve complaints, enhancing satisfaction
- Maintain a clean and welcoming environment
- Monitored inventory levels to ensure product availability for customer needs
- Perform returns, cash and credit card transactions
Education
High School Diploma -
Warren Township High School
Gurnee, IL05-2016
Skills
- Health education
- Client relations
- Program coordination
- Microsoft Office
- Nextgen Software
- Data entry
- Attention to detail
- Customer service
- Communication
- Effective Listening
- De-escalation techniques
- Adaptability
- Multitasking Capabilities
- Bilingual
Timeline
Senior Public Health Assistant (WIC)
Lake County Health Department
01.2021 - Current
Brand Ambassador/Cashier
Adidas
11.2015 - 02.2016
Waitress
Los Mogotes De Michoacan
05.2013 - 12.2020
High School Diploma -
Warren Township High School