Cynthia Harper
ADRIAN,MI
Summary
With a proven track record at Gaslight Village Assisted Living & Memory Care, I excel in patient advocacy and organizational skills. Enhanced care team communication by 40% through effective coordination and active listening. Skilled in HIPAA compliance and care planning, I am committed to delivering high-quality patient care and achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Care Coordinator
Gaslight Village Assisted Living & Memory Care
11.2020 - 05.2024
- I started out as a care giver/ Med tech and worked my way up.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
- Improved care team communication with implementation of centralized information system.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Obtained audits of Med Carts and supplies so the staff can do their jobs properly.
- Removed trash and straightened counters to keep care stations clean and neat.
- Passed medication to the correct residents.
- Did light housekeeping while in the residents do passing medication or helping them go to the bathroom.
Resident Services Aide
Linden Square Assisted Living Center
04.2020 - 11.2020
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s needs.
- Aided residents with daily living activities such as grooming, dressing, bathing, and mobility assistance to promote independence and comfort.
- Enhanced mealtime experiences for residents by assisting with setting up dining areas and providing personalized dining assistance as needed.
- Assisted in maintaining a safe, clean, and comfortable living environment for residents through daily tasks such as housekeeping and laundry services.
- Enhanced resident satisfaction by promptly addressing concerns and providing exceptional customer service.
- Improved resident wellbeing by conducting routine wellness checks and reporting any changes in health or behavior to nursing staff.
- Fostered positive relationships between residents, families, and staff through clear communication and compassionate care practices.
- Gained trust of residents through consistent empathy, patience, and professionalism during difficult situations or periods of adjustment.
Housekeeper
Lenawee Medical Care Facility
03.2019 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, and lobbies.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Made sure that employees breakroom and locker rooms were clean and sanitized.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL02-2026
High School Diploma -
Tecumseh High School
Tecumseh, MI05-2001
Skills
- Documentation
- Organizational skills
- Patient advocacy
- Goal setting
- Policy adherence
- Medical terminology understanding
- Documentation proficiency
- Nursing background
- Care planning
- Scheduling
- Claims processing
- Quality assurance
- Process improvements
- Medical terminology
- Insurance practices
- Organizational standards
- Time management
- Problem-solving
- Multitasking and organization
- Clear communication
- Team collaboration
- HIPAA compliance
- Active listening
Timeline
Care Coordinator
Gaslight Village Assisted Living & Memory Care
11.2020 - 05.2024
Resident Services Aide
Linden Square Assisted Living Center
04.2020 - 11.2020
Housekeeper
Lenawee Medical Care Facility
03.2019 - 03.2020
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Tecumseh High School
Similar Profiles
Jade CabelloJade Cabello
Volunteer at Spring Creek Village Assisted Living & Memory CareVolunteer at Spring Creek Village Assisted Living & Memory Care
Deborah KelsikDeborah Kelsik
Marketing Director at Oakleaf Village Assisted Living/Memory CareMarketing Director at Oakleaf Village Assisted Living/Memory Care
Caleb CallowayCaleb Calloway
Caregiver/Med Tech at Crestwood Village Assisted Living & Memory CareCaregiver/Med Tech at Crestwood Village Assisted Living & Memory Care