Cynthia Harrell
Lawton,Oklahoma
Summary
Hardworking and dependable team player with 15 years of Customer Service and Managerial experience seeking a full time position. Excellent with Customer service and conflict resolution over the phone and in person. Detail oriented with strong organizational skills. Open to learning new skills and taking on new challenges with a positive attitude.
Overview
28
28
years of professional experience
Work History
Front End Cashier
Fort Sill Commissary
01.2025 - 03.2025
- Checked in and out cash drawer daily, balancing it at the end of every shift.
- Checked out customers on registers.
- Helped customers check out on self checkouts daily.
- Opened and closed front end when assigned those shifts. Helped customers find merchandise while shopping.
- Maintained a well organized register area and making sure everything was fully stocked.
Customer Service Representative
Southwestern Hospital
07.2024 - 09.2024
- I was a Front desk Customer Service Representative in Physician Assistants Doctors Office, taking care of all patients.
- I learned Athena Health Program to take care of patients needs.
- I checked in patients as they came in for appointments, and also checked them out when leaving after their appointments.
- I made future appointments, printed out lab slips, and referral information, and any other health information that doctors requested to give patients upon checking out.
- I answered phone lines and took phone messages from patients such as requesting med refills, or other important information to be sent to the doctors.
- I scanned in new patient paperwork for patients, and also verified all personal and insurance information was updated as they checked in.
- I scanned in new insurance cards and new I.D. cards for patients when they come in for appointment.
- I took patient payments as they checked in and gave them receipts.
- I answered voicemails from patients and did phone notes from the information and sent it to appropriate nurses or doctors.
- I printed out each patient's paperwork for following day so it would be ready for them when they come in for appointment.
- I balanced cash drawer at the end of day for billing manager.
- I kept front patient waiting are a clean and sanitized daily.
Customer Service Manager
Walmart Neighborhood Market
11.2015 - 03.2024
- Manager over Frontend while supervising all cashiers.
- Opened and closed Frontend of store as well as the gas station outside the store.
- Used software programs on the computer to print out schedules for all cashiers, cart pushers and maintenance.
- Made tax exempt cards for customers on computer program for walmart.
- Utilized email to coordinate with management team throughout the day.
- Helped associates do computer based training on computer after being hired.
- Handled all phone calls for management at the service desk.
- Used software programs on the computer to print the out schedules for all cashiers, ncart pushers and maintenance.
- Handled all customer complaints on the phone and in person for the store.
- Worked money services at the service desk to include bill pay, cashing all checks, Money gram and Western Union.
- Helped with phone orders for the Online Grocery department, and dispensed online grocery orders to customers.
- Worked with vendors to help keep front end stocked with merchandise and supplies were ordered on time.
- Scanned out of stock items for vendors weekly.
- Finalized damaged items to be sent back to claims department.
- Took care of daily audits on all registers and self checkouts daily.
- Checked in cash from Loomis for our cash recyclers for the store and gas station twice a week.
- Did audits on cash recyclers twice a week.
- Assisted in training all new cashiers on registers, and service desk.
Customer Service Manager
Walmart Super Center
07.2008 - 06.2014
- Manager over frontend while supervising all cashiers, money center, service desk, and cart associates.
- Opened and closed frontend when scheduled those shifts.
- Made schedules for all cashiers and cart pushers and printed them out.
- Made tax exempt cards for customers on computer program for walmart.
- Utilized email to coordinate with management daily while at work.
- Helped cashiers with computer training when they are hired.
- Helped customers with problems at service desk upon returning items or other issues.
- Handled all customer complaints on the phone and in person.
- Worked money center to include doing faxes, laminating, paying bills, doing money gram and cashing checks, and making copies for customers.
- Did daily audits on all cash registers daily to include outlying registers as well.
- Checked in cash from self checkouts nightly, along with all registers.
- Trained cashiers for registers, and other front end positions.
Special Education Teacher Assistant
Lawton Public Schools
09.1997 - 05.2007
- Helped teachers achieve instructional objectives.
- Assisted students with physical disabilities, insuring their safety and comfort during daily activities.
- Provided one on one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classroom neat, clean and properly sanitized for student health and classroom efficiency.
- Provided mobility and personal care for students with physical imitations.
- Provided emotional well-being among students by providing guidance with personal challenges while balancing academic demands.
- Implemented group activities and helped promote peer activities with disabled students.
- Contributed to a positive school environment by building strong relationships with students, parents, and administrators and colleagues.
- Maintained a positive and caring attitude towards students at all times.
- Learned Braille to work with blind students.
Education
Associate of Science - Early Childhood Education
Ashworth College
Norcross, GA07-2005
High School Diploma -
Hope Christian High School
Albuquerque, NM05-1982
Skills
- Quick learner
- Strong work ethic
- Excellent customer service
- Patience and empathy
- Customer Service
- Problem Solving
- Time Management
- Cash Handling
- Documentation and Reporting
- Training and mentoring
Timeline
Front End Cashier
Fort Sill Commissary
01.2025 - 03.2025
Customer Service Representative
Southwestern Hospital
07.2024 - 09.2024
Customer Service Manager
Walmart Neighborhood Market
11.2015 - 03.2024
Customer Service Manager
Walmart Super Center
07.2008 - 06.2014
Special Education Teacher Assistant
Lawton Public Schools
09.1997 - 05.2007
Associate of Science - Early Childhood Education
Ashworth College
High School Diploma -
Hope Christian High School
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