Cynthia Harris
Baltimore,MD
Summary
Proven to enhance operational efficiency at University of Maryland Faculty Physicians by implementing an electronic health record system, I excel in HIPAA compliance and strong organization. Skilled in patient registration and scheduling, my background also showcases exceptional phone etiquette and a commitment to improving departmental performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Patient Access Coordinator
University Of Maryland Faculty Physicians
07.2019 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Responded to inquiries by directing calls to appropriate personnel.
Office Manager's Assistant
B&B Lighting Supply
09.2016 - 06.2019
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Performed research to collect and record industry data.
Daycare Provider
Our Children Childcare
06.2008 - 03.2016
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Switchboard Operator
Griffin Radiology
01.1998 - 07.2004
- Answered calls on second ring and engaged customers with friendly, professional demeanor.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
Education
High School Diploma -
Northern High School
2201 Pinewood Avenue05.1995
Skills
- HIPAA Compliance
- Strong Organization
- Patient Registration
- Insurance Verification
- Multi-Line Telephone Systems
- Patient Needs Assessment and Referral
- Registration and Scheduling
- Punctual and Hardworking
- Phone and Email Etiquette
- Appointment Scheduling
Timeline
Patient Access Coordinator
University Of Maryland Faculty Physicians
07.2019 - Current
Office Manager's Assistant
B&B Lighting Supply
09.2016 - 06.2019
Daycare Provider
Our Children Childcare
06.2008 - 03.2016
Switchboard Operator
Griffin Radiology
01.1998 - 07.2004
High School Diploma -
Northern High School
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