Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Haskett

Hughson,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responsible Collections Specialist looking for position with increased responsibility. Proficient in compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Credit & Collection Specialist

Hunt & Sons
02.2023 - Current
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Documented customer payment interactions and account statuses for future reference.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
  • Achieved performance goals on consistent basis.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
  • Paid attention to detail while completing assignments.
  • Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.

Mortgage Loan Specialist

Sierra Central Credit Union
02.2019 - 03.2021
  • Implemented risk mitigation measures by diligently reviewing borrower documentation and verifying information accuracy.
  • Managed a pipeline of mortgage applications, prioritizing tasks based on urgency and importance.
  • Checked loan documents for accuracy prior to closing.
  • Enhanced client satisfaction by delivering personalized service and consistently meeting deadlines for loan processing and closing.
  • Processed loan applications and monitored progress from start to finish.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Monitored pipelines to track and log status of loans.
  • Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
  • Worked with underwriters to fix application problems and resolve issues.
  • Explained different types of loans pertaining to client situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Mortgage Loan Processor

Community Loan Servicing
03.2020 - 09.2022
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
  • Maintained accurate records of loan processing activities and documents in CRM system.
  • Set up and completed loan submission packages.
  • Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
  • Managed high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Processed mortgage loan applications accurately and successfully for over 25 years.

Education

High School Diploma -

East Nicolaus High School
Nicolaus, CA

Skills

  • Performance Improvements
  • Financial Documentation
  • Training and Teaching
  • Negotiation and Resolution
  • Microsoft Office
  • Managing Delinquent Accounts
  • Data entry proficiency
  • Payment Processing
  • Organizational Skills
  • Payment management
  • Investigative research
  • Paperwork Processing
  • Updating Customer Accounts
  • Payment Scheduling
  • Proficiency in Microsoft programs

Timeline

Credit & Collection Specialist

Hunt & Sons
02.2023 - Current

Mortgage Loan Processor

Community Loan Servicing
03.2020 - 09.2022

Mortgage Loan Specialist

Sierra Central Credit Union
02.2019 - 03.2021

High School Diploma -

East Nicolaus High School

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Cynthia Haskett