Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Cynthia Hatch

Customer Services Specialist
Salt Lake City,UT
Cynthia Hatch

Summary

Personable Office Administrator with more than 10 years of experience prioritizing multiple tasks requiring prompt solutions. I'm a talented problem-solver, managing workloads while greeting visitors, and answering incoming phone calls; while communicating well and fulfilling staff members requests. I'm professional, welcoming, and enjoy an upbeat work environment; often receiving compliments from visitors and management.

I'm seeking to maintain a full-time position that offers professional challenges utilizing my interpersonal skills, and I look forward to applying what I've experienced and learned to this Behavioral Health Care Associate position.

Overview

10
years of professional experience

Work History

Huntsman Mental Health Institute

Patient Relations Specialist
08.2022 - 08.2023

Job overview

  • Patient Relations Specialist (PRS) at Huntsman Mental Health Institute involves registering and scheduling Adult and Pediatric behavioral health patients.
  • I was challenged as I learned new modules of the EPIC EMR system for this position, and afterward, I felt very accomplished.
  • Psychiatrists, Social Workers, and Therapists were co-workers with whom I communicated well, and I feel lucky to call them friends.
  • Routing calls, mail, emails, faxes, and walk-in encounters are part of this job, worked together to make it a successful day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Taught patients and families to use at-home medical equipment.
  • Followed document protocols (HIPAA) to safeguard the confidentiality of patient records.
  • Helped to train new staff on filing, phone etiquette, and other office duties.
  • Offered simple, clear explanations to help patients and families understand hospital policies and procedures.
  • Delivered support to medical staff and assistance with Vitals as needed.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Facilitated communication between patients and various departments and staff.

Presbyterian Healthcare Services

Patient Service Representative
02.2021 - 08.2022

Job overview

  • Presbyterian Customer Service Center (PCSC) for Adult and Pediatric Cardiology Specialty Group, also Primary Care Scheduling
  • Responsible for customer service to patients regarding triage, scheduling appointments, referrals, messaging, and maintaining patient relations
  • I took approximately 60 to 90 inbound and outbound calls daily and averaged a consistent 97% in monthly Quality Assessments.
  • Outbound calls, as required, were made throughout my day, and I met or exceeded established quantity guidelines.
  • Maintaining cheerful customer and co-worker relationships is the top priority and involves personal accountability.

Aerotek Staffing

COVID-19 Test Scheduling for Presbyterian Hospital
11.2020 - 02.2021

Job overview

  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • We updated their medical providers while organizing customer's medical and financial documentation.
  • I loved having this job during COVID-19; I felt part of the solution and was happy to relay communication, guidelines, and government regulations regarding COVID-19 facts to callers.
  • I am fully vaccinated.

Winston Staffing Services

Office Administrator
05.2019 - 11.2020

Job overview

  • Elizabeth Lachman, MD- Podiatry, Private Practice
  • I interacted with customers by phone, email, or in-person to provide information.
  • Scheduled new surgeries and follow-up appointments
  • Assisted with registration, insurance verification, and co-payments
  • Prepared examination rooms for surgery and escorted patients back
  • Processed documentation on behalf of Dr. Lachman.

NYU Langone - Orthopedic Group, Winston Staffing

Intake Secretary
05.2019 - 11.2020

Job overview

  • This Job entailed working for several Orthopedic Surgeons in the New York Metropolitan area.
  • This clinic is fast-paced, and it was exciting to talk with elite athletes, ballet dancers, and actors who had come in for help with their injuries.
  • I Maintained office supplies inventory by checking stock, anticipating department needs, placing and expediting orders. My day consisted of one-on-one scheduling time with different Surgeons daily, scheduling follow-up appointments, and keeping doctors on schedule.

Homeless Coalition, Catholic Charities and The LDS Church

Volunteer
01.2014 - 12.2019

Job overview

  • Helping to feed thousands of homeless people by traveling to all five boroughs of Manhattan distributing food and clothing.
  • Assistance with Christmas shopping for families in NYC shelters.
  • Helped to report conditions of homeless people in NYC when winter weather arrived to make sure everyone had what was needed, including health care, blankets, or food, and helped to send them to shelters for better care.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

Bourough of Manhatten Comunity College
Manhattan, NY

Phlebotomist Certificate from Phlebotomy
06.2011

University Overview

Pima Medical Institute
Mesa

Medical Assistant Certificate from Medical Assisting
07.2010

University Overview

  • Honor Roll July 2010
  • 4.0 GPA

Skills

  • EPIC (Electronic Medical Records System)
  • Microsoft Office
  • Documentation Review
  • Inbound phone call handling
  • Google Suite (5 years)
  • Insurance verifying
  • Appointment Scheduling
  • Payment collection
  • Financial services support
  • Office administration 10 yrs
  • Records management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Relations Specialist
Huntsman Mental Health Institute
08.2022 - 08.2023
Patient Service Representative
Presbyterian Healthcare Services
02.2021 - 08.2022
COVID-19 Test Scheduling for Presbyterian Hospital
Aerotek Staffing
11.2020 - 02.2021
Office Administrator
Winston Staffing Services
05.2019 - 11.2020
Intake Secretary
NYU Langone - Orthopedic Group, Winston Staffing
05.2019 - 11.2020
Volunteer
Homeless Coalition, Catholic Charities and The LDS Church
01.2014 - 12.2019
Bourough of Manhatten Comunity College
Phlebotomist Certificate from Phlebotomy
Pima Medical Institute
Medical Assistant Certificate from Medical Assisting
Cynthia HatchCustomer Services Specialist