Cynthia Hatcher
Nursing Home Bus Driver
Farmington
Summary
Dynamic professional with a proven track record at American Senior Communities, excelling in passenger safety and assistance. Recognized for implementing efficient activity planning and receiving outstanding customer reviews. Strong map reading skills combined with effective leadership fostered a culture of excellence, ensuring compliance and enhancing service quality.
Overview
10
10
years of professional experience
Work History
Bus Driver / Activities Assistant
American Senior Communities
06.2024 - 06.2025
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Received excellent customer reviews for friendly, punctual transport services.
- Streamlined activity planning processes for efficiency, allowing for more personalized resident attention.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
Fraud Prevention Specialist
TTEC
10.2022 - 05.2024
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Worked closely with IT departments to ensure security systems were optimized for detecting and preventing fraud attempts, safeguarding company assets.
- Collaborated with cross-functional teams to update and enforce security protocols, minimizing vulnerabilities.
Supervisor
Ring
02.2015 - 10.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Kingman High School
Kingman, AZ05-1989
Skills
Passenger safety
Passenger assistance
Map reading
Regulatory compliance
Timeline
Bus Driver / Activities Assistant
American Senior Communities
06.2024 - 06.2025
Fraud Prevention Specialist
TTEC
10.2022 - 05.2024
Supervisor
Ring
02.2015 - 10.2017
High School Diploma -
Kingman High School
Similar Profiles
Holly HoaglandHolly Hoagland
Director of Nursing at American Senior CommunitiesDirector of Nursing at American Senior Communities
Cody KeachCody Keach
Human Resources Manager at American Senior CommunitiesHuman Resources Manager at American Senior Communities
Michelle DeerbergMichelle Deerberg
Director of Compliance and Audit at American Senior Communities, LLCDirector of Compliance and Audit at American Senior Communities, LLC
Paul MartinezPaul Martinez
Senior Marketing Consultant / Outside Sales Representative at Valpak of Northern UtahSenior Marketing Consultant / Outside Sales Representative at Valpak of Northern Utah
Brittany BirdBrittany Bird
Title 1 Parent Engagement Lead at Farmington Municipal SchoolsTitle 1 Parent Engagement Lead at Farmington Municipal Schools