Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Cynthia  Hatton

Cynthia Hatton

Houston,TX

Summary

Dependable Transport Driver familiar with transporting Products. Organized and hardworking with good multitasking and time management skills. Results-driven team player with Number+ years in transportation looking for a challenging new role.

Responsible Job Title brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in [Area of expertise]. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers [Number] years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over [Number] years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Patient-focused [Job Title] with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Proactive worker committed to helping [Job title] provide top-notch patient care. Skilled at [Type] treatments with knowledge of [Area of expertise] patients. Fantastic attention to detail and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Transport Driver

Houston Healthcare
Houston , TX
01.2019 - 09.2022
  • Maintained high customer satisfaction by working quickly and accurately.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Communicated with dispatch to convey delays and adjust delivery plans.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Updated daily logs and customer paperwork with relevant details.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Helped prepare and secure loads for delivery.
  • Conducted efficient cargo transfers to maintain route schedules.

Customer Service Manager

Walmart
Houston , Tx
02.2002 - 04.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Created customer support strategy to increase customer retention.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Caregiver, Special Needs

Healthcare Staffing Inc.
Houston , TX
01.2009 - 11.2017
  • Monitored internal security of country and protected citizen lives by completing Task and Task.
  • Prepared reports, kept investigation records and maintained all case-related paperwork.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.

Hca Pct/ Transport

HCA Kingwood Medical Center
Kingwood, TX
02.2022 - 08.2023
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Education

Cornerstone Academy High School
Atlanta, GA
02.2005

Skills

  • Traffic Laws and Regulations
  • Securing Wheelchair’s
  • Customer Relationships
  • Material Handling Equipment
  • Basic Repairs
  • DOT Requirements
  • Dispatcher Communication
  • Special Needs Passengers
  • Specimen Labeling Procedures
  • Proper Storage Procedures
  • Health Education
  • Patient Confidentiality
  • Data Entry
  • Specimen Collection
  • Blood Sample Collection
  • Phlebotomy Functions
  • Medical Histories and Vital Statistics

Timeline

Hca Pct/ Transport

HCA Kingwood Medical Center
02.2022 - 08.2023

Transport Driver

Houston Healthcare
01.2019 - 09.2022

Caregiver, Special Needs

Healthcare Staffing Inc.
01.2009 - 11.2017

Customer Service Manager

Walmart
02.2002 - 04.2017

Cornerstone Academy High School
Cynthia Hatton