SharePoint
Cynthia Henderson
New Martinsville,WV
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and make meaningful contributions to organizational growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior IT Specialist, SharePoint Administrator
Maximus
03.2021 - Current
- Patched software on 9 local servers to eliminate security problems and protect data.
- Retired 6 on-prem servers to eliminate cybersecurity threats and improve cost savings for customer.
- Responded to several hundred support requests from Service Now and patiently walked customers through troubleshooting tasks.
- Supported end-user access requirements by establishing security compliant systems and site/tenant access policies for SharePoint Online.
- Assessed impact of emerging technology and system upgrades on workflow.
- Worked with site administrators and owners to solve design problems and implement attractive design using built in SharePoint solutions and approved third party apps.
- Designed and implemented dynamic content and web-server applications using ShareGate, Power Apps and Flow.
- Assessed system performance to identify and correct problems impacting operational efficiency and work quality at site and tenant level.
Consultant, SharePoint Administrator
Attain
02.2018 - 02.2021
- Completed major contract deliverable of Enovia 2012x environment retirement.
- Completed migration of SharePoint 2007 team sites to the SharePoint Online environment.
- Completed timely retirement of SharePoint 2007 environment.
- Developed a custom landing page in SharePoint Online for federal IT personnel.
- Prepared extensive training documentation for both end users and administrators for SharePoint Online.
- Assisted other contractor personnel in deployment of high priority custom solutions for SharePoint 2010.
Application Administrator
OST INC
01.2013 - 01.2018
- Participated in collaborative effort for Enovia 2009x to 2012x upgrade for National Energy Technology Laboratory/Department of Energy.
- Developed test cases utilizing project requirements and participated in extensive functional and regression testing.
- Developed custom SharePoint solutions using InfoPath Designer and SharePoint Designer.
- Created a custom workflow for software installation requests to streamline the upgrade of the NETL Windows environment.
- Administered and supported SharePoint 2007, 2010 and SharePoint Online site collections including deployment of custom solutions.
- Worked extensively with vendors and development teams to engineer software according to functional specification.
- Prepared extensive procedural and training documentation for SharePoint, Windows 10 and ENOVIA 2012x.
Application Support Specialist
Buchanan Ingersoll & Rooney
01.2012 - 12.2012
- Worked with a collaborative team to implement Windows 7 and Office 2010 throughout corporate and satellite offices.
- Provided detailed status reports to management to ensure on target project completion.
- Developed dynamic training documentation and technical documentation.
- Participated in training and supervised on and off-site training personnel.
- Collaborated extensively with vendors to find specialized, cost effective solutions for newly implemented Windows 7 / Office 2010 environment.
- Initiated proactive communication with clients to analyze computing and network needs and install appropriate solutions within organizational budget.
- Proactive in troubleshooting and updating specialty software applications.
Programmer Assistant
West Virginia Department of Education Office of Child Nutrition
01.2010 - 01.2012
- Implemented Cybersoft's PrimeroEdge point-of service software in all West Virginia public and private schools.
- Resolved technical issues with hardware, software and networking on customer site.
- Provided in depth training in the operation of PrimeroEdge to WVDE personnel and customers.
- Developed custom reports and technical documentation to track software efficiency and pinpoint training needs.
- Performed extensive data extraction, analysis and reporting to aid in cost saving measures.
- Organized and participated in West Virginia Department of Education specialty training, user group meetings and conferences.
Application Support Technician
Holland & Hart LLP
01.2001 - 01.2010
- Worked with a dynamic technical support and technology team to troubleshot and resolve Tier II/III issues with Windows Client/Server, Microsoft Office Suite, Cisco routers, mobile devices and remote access.
- Utilized Microsoft tools to diagnose and repair network problems.
- Researched issues and worked extensively with vendors ensure best resolution.
- Trained incoming support desk personnel on use of HEAT ticket logging system, legal software and IT protocols.
- Administered Blackberry Enterprise server and provided team leadership to Blackberry device deployment team.
- Aided in design and implementation of hardware tracking system.
- Administered and maintained Windows 2008 print servers.
- Utilized Active Directory to maintain security groups and users.
- Utilized Norton Ghost and Symantec Altiris to build/rebuild hardware to customer specification including re-installation of custom software
Education
Bachelor of Science - Computer Science
West Liberty University
West Liberty, WVSkills
- Content management
- Security management
- User training
- Data migration
- Document management
- Workflow design
- Version control
- Information security
- User support
- Cross-functional collaboration
Personal Information
Title: Senior IT Specialist, SharePoint Administrator
Certification
- ITIL Foundation Certification
- AWS Certified Cloud Practitioner
Associations
Alumni, Delta Sigma Pi Professional Business Fraternity
Software
Microsoft Azure
ShareGate
Powershell
Power Platform
Timeline
Senior IT Specialist, SharePoint Administrator
Maximus
03.2021 - Current
Consultant, SharePoint Administrator
Attain
02.2018 - 02.2021
Application Administrator
OST INC
01.2013 - 01.2018
Application Support Specialist
Buchanan Ingersoll & Rooney
01.2012 - 12.2012
Programmer Assistant
West Virginia Department of Education Office of Child Nutrition
01.2010 - 01.2012
Application Support Technician
Holland & Hart LLP
01.2001 - 01.2010
- ITIL Foundation Certification
- AWS Certified Cloud Practitioner
Bachelor of Science - Computer Science
West Liberty University
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