Cynthia Hendrick
Lakeside,MT
Summary
Highly motivated professional with 35 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with 35 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Accomplished Owner offering 35 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.35 Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-oriented Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
30
30
years of professional experience
Work History
Owner/Operator/Manager
Homestead Restaurant, Bar & Casino
Lakeside, Montana
10.1989 - 03.2020
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
- Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
- Trained new bartenders on proper preparation techniques for a variety of cocktails and mixed drinks.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Created monthly schedules for bar staff based on anticipated business volume.
- Analyzed sales data to identify trends in customer preferences as well as areas of improvement within the bar program.
- Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
- Monitored staff performance to ensure quality control was maintained at all times.
- Enforced rules governing alcohol consumption responsibly among patrons.
- Consistently monitored the bar area to ensure that it was adequately stocked with supplies such as ice, garnishes and other ingredients needed for drink preparation.
- Ordered specialty liquors or wines when requested by customers or needed for specific events.
- Organized special promotions such as happy hour specials or discounted drinks during slow periods.
- Established relationships with local distributors to secure competitive pricing on products purchased.
- Collaborated closely with restaurant managers to coordinate events held in the bar area.
- Developed marketing strategies designed to increase revenue from beverage sales.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Monitored cash intake to reduce discrepancies.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Monitored patron alcohol consumption to encourage safety.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Restocked beer and liquor regularly and after special events.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Developed and implemented bartender training programs, policies and procedures.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Created signature beverages to increase revenue and patron loyalty.
- Poured wine, beer and cocktails for patrons.
- Reorganized bar stations to streamline service flow.
- Planned and coordinated special events to boost customer numbers and profits.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Distributed food to service staff for prompt delivery to customers.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Counselor
Stillwater Therapeutic
Kalispell, MT
01.2003 - 01.2008
- Conducted intakes, assessments, and interviews with clients to determine their needs.
- Maintained accurate records of client visits and progress notes.
- Scheduled appointments for clients and maintained the counseling calendar.
- Developed treatment plans in collaboration with counselors and other professionals.
- Facilitated workshops on topics such as anger management, stress reduction, parenting skills.
- Coordinated referrals to community resources such as housing assistance, job placement services.
- Participated in team meetings to assess client progress towards treatment goals.
- Provided crisis intervention services when needed by assisting clients in de-escalating situations or referring them to appropriate resources or emergency services.
- Assisted with the development of educational materials related to mental health issues or substance abuse prevention programs.
- Educated clients about available community resources that could assist them in achieving their treatment goals.
- Monitored compliance with medication regimens among clients who were prescribed psychotropic medications.
- Ensured adherence to ethical standards while providing direct service delivery to clients.
- Provided supportive counseling services during group sessions or one-on-one interactions.
- Observed client behavior during therapy sessions and reported any changes or concerns back to the counselor.
- Collaborated with outside agencies such as schools or hospitals when necessary for a client's treatment plan.
- Conducted follow up calls after discharge from counseling services to monitor continued progress.
- Maintained confidentiality of all information regarding clients in accordance with HIPAA regulations.
- Performed data entry tasks related to tracking client outcomes.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Documented patient interactions in compliance with HIPAA requirements.
- Provided excellent service to patients through personable communication.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Tracked client movement on and off unit by documenting times and destinations.
- Identified and addressed individual mental health challenges to support patients.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Verified patient health history and contact information for chart accuracy.
- Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
- Interviewed new patients to complete admission forms and assess mental health status.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Collaborated to set goals and outline steps to achieve objectives.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Referred individuals to outside resources and services for additional support.
- Coordinated resources to support clients and help each achieve targets.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Counseled clients physical, mental factors impacting personal success.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
Education
Associate of Arts - Psychology
Flathead Community College
Kalispell06-2009
Skills
- Marketing tactics
- Regulatory Compliance
- Budget Administration
- Business Management
Timeline
Counselor
Stillwater Therapeutic
01.2003 - 01.2008
Owner/Operator/Manager
Homestead Restaurant, Bar & Casino
10.1989 - 03.2020
Associate of Arts - Psychology
Flathead Community College
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