Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Henrion

Mount Clemens,MI

Summary

Well-qualified Customer Service Representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.


I have exceptional customer service skills dealing with employees and the public for over 30 years and always listen and stay calm under any circumstance.

Overview

32
32
years of professional experience

Work History

Customer Service Assistant

B&Z Appliance Service
Mount Clemens, MI
05.2021 - Current
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Entered orders into [Type] computer database system.

Benefit Specialist

Mercy Hospital Port Huron
Port Huron, MI
06.1983 - 06.2014
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Also served as Volunteer Coordinator to place volunteers within hospital departments

Education

High School Diploma -

Adlai Stevenson High School
Sterling Heights, MI
06.1971

Skills

  • Issue and Complaint Resolution
  • Collaborative Environments
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset

Timeline

Customer Service Assistant

B&Z Appliance Service
05.2021 - Current

Benefit Specialist

Mercy Hospital Port Huron
06.1983 - 06.2014

High School Diploma -

Adlai Stevenson High School

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Cynthia Henrion