Cynthia Hernandez
Hammond,IN
Summary
Highly driven with excellent leadership and customer service experience for 10+ years. Efficient cashier and head cashier with 6+years of cash handling experience. Looking to expand my knowledge and communication skills in a new career. Team player with strong oral and written communication skills with multitasking techniques. Passionate about building strong customer relationships and increasing customer engagement.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Franciscan Alliance
01.2023 - Current
- Preceptor-in charge of training new team members and onboarding process
- Collects information from patients before their medical appointments and answer questions about billing.
- Communicate with clinical staff to maintain patient flow and update waiting patients.
- Greeting patients from front desk and helping with intake procedures.
- Schedule breathing tests needed as directed by Physicians and referrals.
- Responding to IN BASKET, MyChart questions from patients and Doctors in timely manner.
- Process patient and testing referrals daily through WorkQues.
- Run insurances through One Source to verify eligibility.
- Complete in baskets and Dr Calls.
- Updates demographic and insurance information into EMR system.
- Process Medical Records.
- Weekly closing reports.
- Filling out health care and insurance forms.
- Contacting Insurances for billing purposes.
- Processing payments and refunds, setting up payment plans.
- Scheduling patient appointments and making reminder calls.
- Screening incoming calls to provide proper routing to other departments when necessary.
- Conducting a cash drawer at end of every shift.
Communications Specialist
The Centre
06.2020 - 08.2020
- Paging Doctors and Nurses on call
- Transferring calls, providing information, answering questions, and logging data about incoming and outgoing calls.
- Customer service Skills.
- Patience and ability to remain calm in stressful situations.
- Flexible and open to change.
- Thorough and pay attention to detail.
- Ability to work well with others
- Excellent verbal communications skills.
- Administration skills
- Desire to help people.
Staffing Specialist
PeopleReady
07.2018 - 11.2019
- Cold calling Project managers for Sales
- Collaborated with manager to determine department's short and long-term hiring needs.
- Meeting Sales goals monthly.
- Spending significant time calling prospective customers to discuss PeopleReady services and how they can potentially benefit operations of their business.
- Sending formal follow up emails to customers and associates on a daily basis.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Developed and facilitated new-hire orientations.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Helped with onboarding and orientation programs for new employees.
- Perform screening and placement of employees including running employment verification using E-Verify as well as completing background checks through First Advantage.
- Paying out employees, creating and updating customer and employee profile in Prism and following up on invoices.
- Perform site visits to prevent employee accidents by determining that precautions are taken to ensure safety of our associates.
- Working with Excel and Outlook on a daily 8-10hour basis.
- Finalizing payroll on a weekly basis.
- Handling customer unpaid invoices and processing payment in a timely manner.
- Looking over two branches at a time which include the Merrillville and Griffith branches.
- Setting appointments for associates to take a pre-employment drug screen with Ingalls Occupational Health.
- Managing company time clock in which our associates use to clock in and out.
Head Cashier/Cashier
Menards
06.2012 - 03.2018
- Service desk sales for Menard card
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Responsible for every cashiers break and lunch break.
- Refilling Money and making change in every drawer.
- Cash handling and cash pick ups when drawer reached over $700.
- Exchanging out cash drawer after every cashiers shift.
- Answering radio calls and sku discrepancies.
- Maintaining outside yard guard shack while guards took breaks.
- Scanning every car coming in and out the gate for Order Pick up.
- Handling Business credit card accounts.
- Filing checks billed with paperwork.
- Authorizing returns over $200.
- Creating Service Desk Customer Orders.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Resolved escalated customer disputes with special actions such as discounts.
- Led cashiers and associates in providing thoughtful customer service.
- Store reset/seasonal reset.
Education
High School Diploma -
Penn Foster High School
Online06.2012
High School Diploma -
Hanover Central High School
Cedar Lake, IN06.2012
Skills
- Customer service and client relationships
- Communication Skills
- Problem Solving
- SALES
- Emotional intelligence
- Time Management
- Accurate transaction processing
- Cash handling
- Critical Thinking
- Excell
- Clerical Support
- Credits and Refunds
- New Hire Training
- Outlook
- EPIC
- Microsoft Word
- PRISM
- Behavioral Interviewing
- One Source
Timeline
Patient Service Representative
Franciscan Alliance
01.2023 - Current
Communications Specialist
The Centre
06.2020 - 08.2020
Staffing Specialist
PeopleReady
07.2018 - 11.2019
Head Cashier/Cashier
Menards
06.2012 - 03.2018
High School Diploma -
Penn Foster High School
High School Diploma -
Hanover Central High School