Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CYNTHIA HERNANDEZ

Phoenix,AZ

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Office administration (2022 ) - Scheduler (2023 )

M.E.HPoolServices
06.2022 - Current
  • Scheduling appointments in EVOSUS - calling customer to verify
  • Owner and editor of office calendar
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Taking payments over the phone, adding credit cards on file.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Enhanced team communication by introducing regular meetings, task tracking systems, and collaborative tools.
  • Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
  • Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
  • Collaborated with the accounting team to ensure proper posting of payments to appropriate accounts.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
  • Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Enhanced communication between departments by providing detailed cost breakdowns and explanations for project bids.
  • Reduced time spent on data entry tasks, implementing an organized system for tracking historical pricing information.

Pro Cashier- Customer Service

Lowes Home Improvement
12.2016 - 05.2022
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Requested official identification for certain purchases and verified details, consistently meeting strict legal standards of underage sales
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Scheduled and confirmed appointments for both company personnel and visitors
  • Pleasantly greeted all callers and asked how to be of assistance
  • Used the company's paging system to immediately contact specific personnel
  • Boosted customer loyalty % by placing follow-up calls to customers who reported issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Remote - Customer Service Rep 1

Humana Pharmacy
08.2020 - 01.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School diploma -

Carl Hayden Community High School
01.2015

Skills

  • Attention to Detail
  • Payroll Processing
  • Schedule Management
  • Computer Skills
  • Strong Work Ethic
  • Customer Service
  • Microsoft Office Suite
  • Data Entry
  • Organizational Skills
  • Administrative Support

References

  • Alexis Ulman, M.E.HPoolServices Office Manager, 602-710-0459
  • Nicole Reitz, Manager, 602-332-8418
  • Syria Rubio, Lead Cashier, 623-986-2791

Timeline

Office administration (2022 ) - Scheduler (2023 )

M.E.HPoolServices
06.2022 - Current

Remote - Customer Service Rep 1

Humana Pharmacy
08.2020 - 01.2022

Pro Cashier- Customer Service

Lowes Home Improvement
12.2016 - 05.2022

High School diploma -

Carl Hayden Community High School

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    <ul> <li>Worked as 2nd team GK Coach and assistant GK Coach for New England Revolution 1st team</li> <li>John David Gunn(NER 2) has called up to Panama National Team.</li> <li>Worked closely with our academy GK coaches to develop young Goalkeepers.</li> <li>Have individual meetings post match / training to enhance their tactical knowledge and technical knowledge.</li> <li>Designed and Implemented goalkeeper trainings on daily basis.</li> <li>Designed and implemented a wide range of set-piece routines, including corner kicks &amp; free-kicks, and Kick offs with a focus on exploiting identified vulnerabilities.</li> <li>Present set-piece strategies to the team throughout the week+ match days, ensuring that players were well-prepared to execute plans during matches</li> </ul> <p>PLAYERS WHO I WORKED WITH</p> <ul> <li>MATT TURNER (NER 1ST TEAM, USMNT) 2020-2022</li> <li>DJORDE PETROVIC (NER 1ST TEAM, SERBIAN NT) 2022 2023</li> <li>EARL EDWARDS JR (NER 1ST TEAM) 2021-CURRENT</li> <li>BRAD KNIGHTON (NE 1ST TEAM) 2022-CURRENT</li> <li>JACOB JACKSON (NER 1ST TEAM) 2022-CURRENT</li> <li>TOMAS VACLIK (NER 1ST TEAM, CZECH REPUBLIC NT) 2023 - CURRENT</li> <li>ALYAZ IVACIC (NER 1ST TEAM) 2024 - CURRENT</li> <li>JOR RICE (NER 2ND TEAM) 2020-2021</li> <li>YANNIK OETTL (NER 2ND TEAM) 2021-2022</li> <li>MAX WEINSTEIN (NER 2ND TEAM) 2022 - CURRENT</li> <li>John David Gunn (NER 2ND TEAM) 2024 - CURRENT</li> <li>ACHIEVEMENT</li> <li>USL League 1 (2020) - 6TH / 12TH</li> <li>USL League 1 (2021) - 8TH /12TH</li> <li>MLS Next Pro (2022) - 7TH/10TH</li> <li>MLS Next Pro (2023) - 2nd/13th - Play-off Conference Final</li> <li>MLS Next Pro (2024)</li> </ul> at New England Revolution<ul> <li>Worked as 2nd team GK Coach and assistant GK Coach for New England Revolution 1st team</li> <li>John David Gunn(NER 2) has called up to Panama National Team.</li> <li>Worked closely with our academy GK coaches to develop young Goalkeepers.</li> <li>Have individual meetings post match / training to enhance their tactical knowledge and technical knowledge.</li> <li>Designed and Implemented goalkeeper trainings on daily basis.</li> <li>Designed and implemented a wide range of set-piece routines, including corner kicks &amp; free-kicks, and Kick offs with a focus on exploiting identified vulnerabilities.</li> <li>Present set-piece strategies to the team throughout the week+ match days, ensuring that players were well-prepared to execute plans during matches</li> </ul> <p>PLAYERS WHO I WORKED WITH</p> <ul> <li>MATT TURNER (NER 1ST TEAM, USMNT) 2020-2022</li> <li>DJORDE PETROVIC (NER 1ST TEAM, SERBIAN NT) 2022 2023</li> <li>EARL EDWARDS JR (NER 1ST TEAM) 2021-CURRENT</li> <li>BRAD KNIGHTON (NE 1ST TEAM) 2022-CURRENT</li> <li>JACOB JACKSON (NER 1ST TEAM) 2022-CURRENT</li> <li>TOMAS VACLIK (NER 1ST TEAM, CZECH REPUBLIC NT) 2023 - CURRENT</li> <li>ALYAZ IVACIC (NER 1ST TEAM) 2024 - CURRENT</li> <li>JOR RICE (NER 2ND TEAM) 2020-2021</li> <li>YANNIK OETTL (NER 2ND TEAM) 2021-2022</li> <li>MAX WEINSTEIN (NER 2ND TEAM) 2022 - CURRENT</li> <li>John David Gunn (NER 2ND TEAM) 2024 - CURRENT</li> <li>ACHIEVEMENT</li> <li>USL League 1 (2020) - 6TH / 12TH</li> <li>USL League 1 (2021) - 8TH /12TH</li> <li>MLS Next Pro (2022) - 7TH/10TH</li> <li>MLS Next Pro (2023) - 2nd/13th - Play-off Conference Final</li> <li>MLS Next Pro (2024)</li> </ul> at New England Revolution

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CYNTHIA HERNANDEZ