CYNTHIA HERNANDEZ
Summit,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Public Aid Quality Control Reviewer - SS
State Of Illinois Department Of Human Services
02.2020 - Current
- Under direction, perform comprehensive, detailed analytical and investigative reviews on State and Federal assistance cases for the Bureau. Conduct case reviews within an assigned geographical location, for compliance with Federal Supplemental Nutrition Assistance Program (SNAP) regulations, State regulations and Department of Human Services (DHS) rules, policies and procedures.
- Conduct interviews with public assistance recipients, responsible relatives and staff to verify information. Communicates in Spanish to thise who do not read, write or speak English.
- Collaborated with cross-functional teams to identify areas for process improvement.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies.
Human Services Caseworker -SS
State Of Illinois Department Of Human Services
09.2013 - 01.2020
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
ADMISSIONS ADVISOR
COLORADO TECHNICAL UNIVERSITY
08.2012 - 06.2013
- Conduct interviews with prospective students; evaluate their needs, interests and qualifications while providing information and transparency to help prospective students make an informed decision to attend or not to attend the university
- Achieve the expected goals and objectives of a suite of quantitative and qualitative metrics as defined for Advisor position including, but not limited to: Enrollments, Starts, Conversion Rate, Show Rate, Schedule/Queue Adherence, Script Adherence, Compliance, the CEC Standards and Product/Program Knowledge
- Adhere to daily queue and/or outlined schedule; effective time management
- Present information in a factual and ethical manner regarding the university's programs and tuition
- Train others as needed on all applicable university systems and tools effectively: Inquiry Management System, Program Central, Slideshow, Virtual Campus, Stitch-in Site, ADM, IEX, and PeopleSoft
- Partner with departments outside of Admissions to ensure the delivery of a high level of service to every student
- Uphold all university policies, procedures, integrity, and ethical standards.
LEGAL & ADMINISTRATIVE INTERN
LATINOS PROGRESANDO
09.2011 - 07.2012
- Prepare evidence case files with translations of legal documents and statements
- Serve as an oral translator during client interviews before U.S
- Citizenship and Immigration Service Officers
- Volunteer at community based organization expose
- Collect clientele profile data and present monthly/quarterly overviews to board members
- Assist Executive and Development Director on planning, organizing, and managing special events.
CUSTOMER SERVICE REPRESENTATIVE
BMO HARRIS BANK
05.2006 - 10.2011
- Balanced assigned cash drawer in accordance to bank directives, count, sort and package large amounts of currency quickly and accurately
- Provided training to new Service Representatives, as applicable
- Identified the needs and provide customers in a professional manner
- Adhered to all bank policies, directives, procedures, identify risks associated with regulatory compliance, overdraft authority and bank secrecy act to ensure all security measures are followed.
ADMINISTRATIVE ASSISTANT
FIRST UNITED REALTORS INC.
10.2003 - 04.2006
- Prepared, copied, faxed, mailed and filed contract documents
- Answered calls and scheduled viewing appointments
- Updated office listings, maintained office stocked and organized.
Education
M.A. SOCIOLOGY -
DEPAUL UNIVERSITY
CHICAGO, IL06.2012
B.A. LIBERAL ARTS AND SCIENCES -
UNIVERSITY OF ILLINOIS AT CHICAGO
CHICAGO, IL12.2009
A.A. ARTS -
MORAINE VALLEY COMMUNITY COLLEGE
PALOS HILLS, IL08.2006
Skills
- Fluent in English and Spanish
- Computer/Technical Literate
- Exceptional Analytical and Research skills
- Excellent Interpersonal and Communication skills
- Experienced in financial, higher education and legal environments
- Well organized and detail oriented
- Flexible, adaptable and able to manage multiple priorities
- Motivated with a strong desire to learn
- Resourceful team player
- Documentation and Recordkeeping
References
- Dr. Abed Rahman, Childcare employer, Willowbrook, IL, 60527, (773) 719-5693, docrahman1@gmail.com
- Tessa Seanior, IDHS BSNAPI Supervisor, Chicago, IL 60605, 708-227-920, Tessa.Seanior@illinois.gov
- Roxanne Garcia, Friend, Westmont, IL 60523, (708) 738-4712, Roxanneg862@outlook.com
Timeline
Public Aid Quality Control Reviewer - SS
State Of Illinois Department Of Human Services
02.2020 - Current
Human Services Caseworker -SS
State Of Illinois Department Of Human Services
09.2013 - 01.2020
ADMISSIONS ADVISOR
COLORADO TECHNICAL UNIVERSITY
08.2012 - 06.2013
LEGAL & ADMINISTRATIVE INTERN
LATINOS PROGRESANDO
09.2011 - 07.2012
CUSTOMER SERVICE REPRESENTATIVE
BMO HARRIS BANK
05.2006 - 10.2011
ADMINISTRATIVE ASSISTANT
FIRST UNITED REALTORS INC.
10.2003 - 04.2006
M.A. SOCIOLOGY -
DEPAUL UNIVERSITY
B.A. LIBERAL ARTS AND SCIENCES -
UNIVERSITY OF ILLINOIS AT CHICAGO
A.A. ARTS -
MORAINE VALLEY COMMUNITY COLLEGE
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