Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Hernandez

Canoga Park,CA

Summary

Professional in accounting field, bringing comprehensive understanding of financial processes and administrative support. Known for reliability and adaptability in dynamic environments, consistently meeting deadlines and assisting in accurate record-keeping. Expertise in financial software and collaborative approach to teamwork ensure seamless operations.

Overview

10
10
years of professional experience

Work History

Accounting Assistant

Renovate Works Inc
01.2024 - Current
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Maintained and processed invoices, deposits, and money logs.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Assisted with budget preparation and monitoring, contributing to better expense control.
  • Prepared commission for sales reps weekly and prepared monthly commission reports for manager when needed.

Dispatch Manager

NRG Heating and Air
05.2021 - 01.2024
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducted regular safety meetings with sales manager.
  • Organized and coordinated dispatch training programs for new hires.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Received new orders, prepared documentation, and assigned personnel.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Optimized resource allocation to minimize costs while maintaining high service levels.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.
  • Answered phone calls and responded to customer emails.
  • Communicated with customers to provide delivery updates and resolution.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Data Entry

Apex Credit
01.2019 - 12.2020
  • Ensured accurate record keeping through meticulous data entry and database management.
  • Performed general clerical tasks such as filing, faxing and data entry.
  • Optimized data entry processes, enabling faster input without sacrificing quality or accuracy.
  • Optimized order processing time with efficient data entry techniques and streamlined workflows.
  • Followed established procedures to enter and process data correctly.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Cashier/Sales Associate

Big 5 Sporting Goods
02.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Sales Associate

Disneyland
04.2018 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.

Cashier/Food Service Handler

Chatsworth Junior Baseball League
03.2015 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
  • Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
  • Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained high personal grooming standards and uniform presentation.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Lifted and carried heavy materials.

Education

High School Diploma -

El Camino Real Charter High School
Woodland Hills, CA
06-2017

Skills

  • Customer service
  • Bank reconciliation
  • Microsoft Excel
  • Journal entries
  • Accounts payable
  • Bookkeeping
  • Microsoft Excel expertise
  • Accounts payable and receivable
  • Strong communication skills
  • Data inputting
  • Invoicing and billing
  • Quickbooks
  • Payroll processing
  • Sales commissions

Timeline

Accounting Assistant

Renovate Works Inc
01.2024 - Current

Dispatch Manager

NRG Heating and Air
05.2021 - 01.2024

Cashier/Sales Associate

Big 5 Sporting Goods
02.2019 - 06.2020

Data Entry

Apex Credit
01.2019 - 12.2020

Sales Associate

Disneyland
04.2018 - 10.2018

Cashier/Food Service Handler

Chatsworth Junior Baseball League
03.2015 - 06.2017

High School Diploma -

El Camino Real Charter High School

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Cynthia Hernandez