Cynthia Herold
Menomonee Falls,WI
Summary
With a proven track record at Encore Cleaning Systems, I excel in leading teams to surpass targets through exceptional cleaning and sanitization, and customer service. My expertise in deep cleaning and fostering client relationships has significantly enhanced customer satisfaction, achieving a notable increase in repeat business. Skilled in quality assurance, I ensure top-notch service delivery.
Overview
15
15
years of professional experience
Work History
House Cleaner
Self Employed Services
02.2010 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Adhered to professional house cleaning checklist.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Area Manager
Encore Cleaning Systems
11.2021 - 12.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
- Coordinated with external contractors for specialized cleaning services as needed while ensuring minimal disruption to daily operations.
- Reduced employee turnover through effective hiring, training, and performance management.
- Maintained compliance with OSHA regulations through proper training, documentation, and adherence to safety protocols.
- Organized routine maintenance activities to ensure the longevity of equipment and minimize downtime.
- Managed janitorial staff scheduling, ensuring adequate coverage for all shifts and tasks.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Area Manager
Clean Power Systems
06.2023 - 10.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Sandwich Artist
Cousins Subs
11.2018 - 10.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Operated manual and electric appliances to peel, slice, and trim food.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
Deli Clerk
Pick N Save
08.2012 - 10.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
Graduate Certificate -
William Horlick High
Racine, WI06.1985
Skills
- Cleaning and sanitization
- Customer service
- Quality assurance
- Deep cleaning expertise
Timeline
Area Manager
Clean Power Systems
06.2023 - 10.2023
Area Manager
Encore Cleaning Systems
11.2021 - 12.2024
Sandwich Artist
Cousins Subs
11.2018 - 10.2021
Deli Clerk
Pick N Save
08.2012 - 10.2018
House Cleaner
Self Employed Services
02.2010 - Current
Graduate Certificate -
William Horlick High
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