Cynthia Herrera
Ontario,CA
Summary
Enthusiastic and detail-oriented professional with over 10 years of experience in office and customer service roles. Capable of maintaining smooth office operations and skilled in effective communication with a variety of people. Proficient in Microsoft Office Suite and experienced in managing high volumes of phone calls. Highly motivated and eager to contribute to a growing organization.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
GoodLeap
10.2021 - 12.2023
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity
- Coordinate with cross-functional teams to identify process gaps and develop solutions
- Communicate with diverse teams/clients, build rapport and long-term relationships, and achieve client/customer satisfaction metrics
- Assisted QA manager with daily test monitoring and status reporting
- Conducted comprehensive audits and inspections to ensure compliance with industry standards and regulatory requirements, resulting in a 20% reduction in product defects
Coordinator
VCA Valley Oak
07.2019 - 10.2021
- Prepared and processed accurate and timely client invoices, ensuring adherence to company billing policies and procedures
- Coordinated with internal departments and external vendors to resolve client billing inquiries and discrepancies
- Maintained a comprehensive and organized billing system, including tracking and reconciling payments and outstanding balances
- Assisted in the month-end close process by preparing and submitting financial reports related to billing and revenue
- Managed the review and validation of billing data, ensuring completeness and accuracy prior to invoice generation
- Expedited document processing with accurate data entry and timely filing.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Human Resources Onboarding Specialist
Secure Care
05.2015 - 07.2019
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conduct onboarding sessions for new hires to ensure smooth integration into the organization
- Coordinate with hiring managers to ensure all necessary paperwork and documentation is completed for new hires
- Serve as a point of contact for new employees, addressing any questions or concerns during their onboarding period
- Collaborate with cross-functional teams to ensure a seamless onboarding experience, including IT, facilities, and training departments
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Education
High School Diploma -
Chaffey High School
Ontario, CASkills
- Excellent written and oral communication skills
- Detail Oriented
- Organizational Skills
- Telephone reception
- Multi-Line Phone Systems
- Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Specialist
GoodLeap
10.2021 - 12.2023
Coordinator
VCA Valley Oak
07.2019 - 10.2021
Human Resources Onboarding Specialist
Secure Care
05.2015 - 07.2019
High School Diploma -
Chaffey High School
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