Cynthia Herrera
Bloomington,CA
Summary
Results driven professional knowledgeable in customer service and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success and growth.
Overview
7
7
years of professional experience
Work History
Security Officer
Sunstates Security
Inland Empire , WA
07.2021 - Current
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Patrolled assigned areas to detect and deter criminal activity, monitor equipment and alarms, and maintain public order.
- Accurately documented detailed incident reports, safety hazard reports, daily logs, in compliance with department guidelines and SOPs.
- Monitored access points into secured areas using intercom systems and CCTV technology to detect any unauthorized activity.
- Confirmed appointments, collected data, and completed inspections for vendors, visitors, and delivery drivers.
Warehouse Operations Supervisor
NFI Industries
Eastvale, CA
09.2022 - 07.2025
- Managed the day-to-day operations of the warehouse facility, overseeing picking and packing productivity expectations rates of 110 and 90 for shipping processes.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Conducted daily pre-shift meetings covering forecasting workloads, safety tips and other pertinent company information.
- Consistently delivered daily completion goal of 95% or above through problem-solving,scheduling head count needed for forecasted workload and supervising a team of associates to ensure a 100% shipping accuracy.
Security Officer
Dsi Security
Eastvale, CA
10.2022 - 05.2023
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Maintained records of all visitors on site, including their purpose for entering the premises and duration of stay.
- Effectively communicated with different departments to assist in maintaining accuracy of inventory.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence.
- Handled customers receipts and bill of ladings for shipments between transportation companies and shipper.
Sgt. Field Supervisor
Nationwide Guard Services
Rancho Cucamonga, CA
10.2018 - 05.2021
- Inspected posts as scheduled and met with subordinates to outline tasks and responsibilities.
- Assisted with screens, interviews and hiring of new security officers.
- Prepared, filed and submitted daily reports maintaining records of clients needs, observations, compliance, and corrective actions.
- Developed and deepened relationships with new and existing clients, employees and third parties.
- Trained employees at over 50 sites throughout the inland empire, in person and followed up over the phone, by email or post check.
- Trained and Developed skills from other departments such as dispatch and scheduling to maintain coverage and ease workflow within the company.
- Oversaw 200+ employees and established clear performance metrics and feedback, provided employees needs such as uniforms, post SOPs and forms needed to man
- Guided team through complex projects, breaking down tasks into manageable segments for better execution.
Education
Some College (No Degree) - Social Justice
Chaffey College
Rancho Cucamonga, CAPhlebotomy License -
US Colleges
03.2023
High School Diploma -
Moreno Valley Online Academy
03.2019
Guard Card -
Private Security Training Center
11.2018
Skills
- First Aid and CPR Certified
- Bilingual, Fluent in Spanish
- Complex Problem-solving
- Report writing
- Team management
- Relationship building and management
- Superior customer service
Timeline
Security Officer
Dsi Security
10.2022 - 05.2023
Warehouse Operations Supervisor
NFI Industries
09.2022 - 07.2025
Security Officer
Sunstates Security
07.2021 - Current
Sgt. Field Supervisor
Nationwide Guard Services
10.2018 - 05.2021
Phlebotomy License -
US Colleges
High School Diploma -
Moreno Valley Online Academy
Guard Card -
Private Security Training Center
Some College (No Degree) - Social Justice
Chaffey College
Voluntary Services
- Communications course
- ROTC assistance
- Mentoring