Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Cynthia Hicks

Cynthia Hicks

Colorado Springs,CO

Summary

Dynamic and detail-oriented Event Coordinator with a strong background in planning and executing a wide range of events—from intimate gatherings to large-scale productions. Experienced in managing every phase of event coordination, including vendor negotiation, logistics planning, budgeting, timeline development, and on-site execution. Known for delivering smooth, successful events through clear communication, strong problem-solving skills, and the ability to adapt under pressure. Committed to exceeding client expectations by combining creativity, precision, and a passion for memorable experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Wedding Coordinator

Chicks Design & Events
01.2022 - Current
  • Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
  • Oversaw setup and breakdown of wedding decorations and supplies.
  • Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
  • Developed and adhered to timelines to keep ceremony and reception running smoothly.
  • Collaborated with bridal couple to achieve expectations and vision for wedding.
  • Worked closely with clients to develop personalized wedding plan that fit within budget.
  • Utilized advanced organizational skills to manage multiple weddings simultaneously while maintaining high-quality results.
  • Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
  • Mentored junior coordinators on industry best practices and company-specific procedures for improved overall team performance.
  • Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Event Director

Towne Transport & Discover Annapolis Trolley
07.2016 - 01.2022
  • Directed all event sales operations, including weddings, reunions, charity functions, and high-end client engagements
  • Managed comprehensive transportation logistics to ensure seamless event execution in coordination with dispatch and drivers
  • Supervised and trained staff in customer service protocols and operational procedures, enhancing overall client experience
  • Oversaw the daily event schedule, proactively managing changes and ensuring on-time service delivery
  • Led improvements to the event booking and operating systems, streamlining workflows and increasing efficiency
  • Managed and maintained the Trolley Tour system, including bookings, logistics, and customer service coordination
  • Built and nurtured relationships with local venues and businesses to expand service offerings and drive new revenue
  • Created and maintained the weekly staff and event schedules, ensuring all roles were staffed and informed
  • Monitored and updated the company website with real-time schedule changes and event information
  • Acted as a key liaison between sales, operations, and clients to ensure exceptional customer satisfaction
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.

Customer Service Representative & Office Assistant

Arundel Gas & Water
08.2018 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Administrative Assistant

Tantzi Hapsburg, Keller Williams Realtor
06.2015 - 01.2016
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained inventory of office supplies and placed orders.

Education

Messiah College
Harrisburg, PA
05-2014

Skills

  • Event planning
  • Project management
  • Scheduling
  • Time management
  • Event setup and breakdown
  • Special events planning
  • Vendor relations
  • Events logistics management
  • Onsite execution
  • Vendor and contract negotiations
  • Entertainment booking
  • Transportation management

Accomplishments

  • Supervised team of 4 staff members.
  • Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take hassle out of wedding planning.
  • Executed over 20 weddings and events in 2024.

Certification

Timeline Genius Certified Training - 2025

Timeline

Lead Wedding Coordinator

Chicks Design & Events
01.2022 - Current

Customer Service Representative & Office Assistant

Arundel Gas & Water
08.2018 - 05.2019

Event Director

Towne Transport & Discover Annapolis Trolley
07.2016 - 01.2022

Administrative Assistant

Tantzi Hapsburg, Keller Williams Realtor
06.2015 - 01.2016

Messiah College

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