Cynthia Hill
Houston,TX
Summary
SUMMARY- Experienced Office management professional with strong leadership and relationship-building skills Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
20
20
years of professional experience
Work History
Administrative Office Manager
Made Ya Smile
Houston, TX
06.2017 - Current
- Managed Specialty Department and one additional office, Coach and direct staff of 20 front office, back office
- Daily reporting-production, adjustments, collections and AR
- Treatment plans-develop, patient presentation and coordinate payment/financing arrangements
- Insurance –filing, coordination and problem solving
- Human Resources-hiring and termination, payrolls, PTO, staff scheduling
- ADP and Kronos payroll system
- Coach Managers in AR procedures and Outstanding Dental Claims
- Train New On boarding Manager
- Facilitate Monthly Staff Meetings
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Office Manager/Administrator
Dental One Partners
, TX
- Monthly Reporting & Analysis-Budget to actual variance analysis, P&L performance
- Daily reporting-Flash reports, production, collections
- Human Resources –Performed hiring and termination, payrolls, time off, staff scheduling
- Treatment Plans-develop, patient presentation and coordinate payment/financing arrangements
- Insurance-filing, coordination and problem resolution
- Developed standard operating procedures for all administrative employees
- Delivered performance reviews, recommending additional training or advancements
- Coached new hires on company processes while managing employees to achieve maximum production
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Evaluated employee records and productivity and submitted evaluation reports
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees
Office Manager/Administrator
Castle Dental, Smile Brands
Conroe, TX
- Manage, Coach and direct staff of 25 consisting of; front office, back office, Specialty, and managed two additional offices when short staffed
- Monthly Reporting & Analysis-Budget to actual variance analysis, P&L performance
- Daily reporting – Flash reports, production, collections
- Human Resources – hiring and termination, payrolls, time off, staff scheduling
- Patient Account Collections
- Treatment Plans –develop, patient presentation, and coordinate payment/financing
- Insurance – filing, coordination and problem resolution
- Sales – Up selling to maximize practice potential
- Corporate recipient of High Performance Achievement Award
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Coached new hires on company processes while managing employees to achieve maximum production
- Developed standard operating procedures for all administrative employees
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Delivered performance reviews, recommending additional training or advancements
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
Financial Coordinator
George Barratt
The Woodlands, TX
- Process daily bank deposits, posted payments to patient accounts
- Manage and prepare daily practice & business office production reports
- Manage and collected past due patient accounts and insurance providers. Increased collections by 10%
- Coordinated development of new website
- Marketing to increase community awareness of dental practice
- Prepare monthly AR and AP and reports
- Conduct interviews of potential new hires
- Facilitate weekly doctor and office staff meetings
- Explained insurance benefits, fees and procedures to patients
- Submitted claims to insurance companies on same day as patient treatment
- Answered questions over phone and in-person regarding billing, scheduling and treatment
- Managed outstanding balance amounts by evaluating reports and determining collection statuses
Education
Some College (No Degree) -
Mountain View Community College
Dallas, TXSkills
- Microsoft Office- Word, Excel, Outlook and Teams
- Practice Software- EagleSoft, Dentrix, Practice Works, QSI, Open Dental and EMR
- Process claims
- Team leadership
- Staff development
- Budgeting and finance
- Self –Motivated
- Familiar with PowerPoint
- Financial and Operational Reporting
- Policy Management
- Organizational Systems
- Clerical Support
- Payroll and budgeting
- Account Reconciliation
- Credit and collections
- Scheduling
Crafting, Reading
Enjoy resin art, making different crafts and surfing the computer to learn new skills
Timeline
Administrative Office Manager
Made Ya Smile
06.2017 - Current
Office Manager/Administrator
Dental One Partners
Office Manager/Administrator
Castle Dental, Smile Brands
Financial Coordinator
George Barratt
Some College (No Degree) -
Mountain View Community College