Cynthia Hilley
Clarkston,United States
Summary
Driven. Organized. Skilled in clinical oversight and staff training. Skilled in leading teams, oversight of care and managing administrative requirements. Skilled leader and motivator with deep understanding of substance use disorders offering 15 years of experience.
Overview
35
35
years of professional experience
Work History
ACCESS Screener
Oakland Community Health Network
03.2023 - Current
- Welcome all individuals with empathy and unconditional support.
- Complete eligibility screenings in a accurate and timely maner.
- Assist the public with requests for mental health, IDD,and substance abuse screenings by providing information, referral screenings and assessments of edibility for public behavioral health services in Oakland County.
THERAPIST
Lake Orion Counseling Center
08.2019 - Current
- Establish a trauma informed, therapeutic relationship with outpatient clients utilizing motivational interviewing and CBT therapy
- Provide direct services including: scheduled individual sessions, guide clients regarding crisis intervention, anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
- Establish and maintain proper client files included, but not limited to biopsychosocial assessment, comprehensive client centered treatment plans for clients, monthly progress reports to probation officers and discharge
OUTPATIENT CLINICAL SUPERVISOR
MERIDIAN HEALTH SERVICES
09.2019 - 02.2023
- Responsible for the supervision of the clinical team in outpatient addiction recovery environment which included: provide clinical and routine supervision to counseling staff, including performance appraisals, knowledge of contractual requirements of referring entity, conduct supervisory meetings, assist QA Department with audits or QA reports, provide counseling services during periods of action, illness or position vacancies, conduct case conferences, oversee monthly peer reviews, attend provider meetings at the discretion of the Outpatient Clinical Manager, oversee/participate in coordinating care with clients who are dually participating in outpatient counseling and Medication Assisted Treatment programs
THIRD PARTY ASSESSOR/CASE MANAGER
MERIDIAN HEALTH SERVICES
11.2018 - 11.2019
- Conduct admission assessments documenting sign/symptoms supporting a SUD and/or secondary diagnosis, documenting criteria supporting ASAM level or care and successfully complete precertification's with insurance companies, third party administrators or managed care organizations establishing reimbursement
- Collect admission deposits, self-pay fee, deductible amounts, admission fee, copay and co-insurance obligations
- Preform case management services and continued stay reviews seeking authorizations for continued care with insurance companies, third party administrators or managed care organizations
- Responsible for collaborating with clinical staff creating plans for client care across the continuum for care
- Advocate for ROCS client resources
- Advocate for appropriate length of stay for all clients
- Monitor client care through utilization reviews, assessments, evaluations and patient-family members reports and clinical records
- Monitor cases by verifying client's attendance, observe/evaluate client response to treatment, advocate for needed services, conduct crisis interventions and provide personal/family support
- Help client achieve stability, wellness and recovery
THERAPIST/CASE MANAGER
MERIDIAN HEALTH SERVICES
04.2017 - 11.2018
- Establish a therapeutic relationship with residential clients using motivational interviewing
- Provide direct services including: scheduled individual and daily group sessions, didactic therapy, facilitate lecture, guide clients in understanding addiction and mental health disorders, crisis intervention, establish and maintain proper client files included, but not limited to biopsychosocial assessment, client centered treatment plans, discharge and aftercare plans
- Attend case conference, supervision, departmental, and outside meetings, conferences and trainings as required
- Maintained a caseload of 8-12 clients
COUNSELOR/CASE MANAGER
S.H.A.R. Inc
06.2013 - 04.2017
- Establish a therapeutic relationship with residential clients using motivational interviewing
- Provide direct services including: scheduled individual and daily group sessions, didactic therapy, guide clients in understanding addiction and mental health disorders, crisis intervention, establish and maintain proper client files included, but not limited to biopsychosocial assessment, treatment plans, mid-treatment reviews, monthly progress reports to probation/parole officers, discharge and aftercare plans
- Establish and maintain rapport with other agencies, referral sources, probation and parole officers
- Attend case conference, supervision, departmental, and outside meetings, conferences and trainings as required
- Maintained a caseload of 10-15 active clients
- Coordinated continuity of care with mental health professionals, doctors, nurses, and social workers
- Discussed with offenders how such issues as drug and alcohol abuse, mental health and anger management problems might have played roles in their criminal behavior
Supervisor
Lake Orion Schools
02.1990 - 06.2013
- Supervision of evening custodians and maintenance budget for 10 years
- Responsible for communication with staff, administration, students and parents
- Responsible for collaboration and coordination for all building events/activities
- Involvement in anti-bullying programs for 13 years
- Created and facilitated a club for at-risk youth for 10 years
- Transportation of students to and from school for 7 years
FAMILY THERAPIST
Catholic Charities
02.2010 - 11.2011
- Establish a therapeutic relationship with outpatient clients using motivational interviewing
- Provide direct services including: scheduled individual and group sessions, guide clients in understanding addiction and mental health disorders, crisis intervention, establish and maintain proper client files included, but not limited to biopsychosocial assessment, comprehensive client centered treatment plans for patients diagnosed with co-occurring disorders, mid-treatment reviews, monthly progress reports to probation officers, discharge and aftercare plans
- Establish and maintain rapport with other agencies, referral sources, probation officers
- Attend case conference, supervision, departmental, and outside meetings, conferences and trainings as required
- Taught anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
- Facilitated anger management class
Education
Certificate - Drug and Alcohol Studies
WAYNE STATE UNIVERSITY
Detroit, MI12-2013
MASTERS - Social Work
WAYNE STATE UNIVERSITY
Detroit, MI08-2009
BACHELORS - Social Work
WAYNE STATE UNIVERSITY
12-2007
ASSOCIATE'S - Mental Health/Social Work
OAKLAND COMMUNITY COLLEGE
Auburn, NE06-2004
Skills
- Integrity and honesty
- Highly motivated
- Customer relations skills
- Excellent communication skills
- Cultural awareness
- Time management abilities
- Professionalism
- Detailed documentation
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Organizational skills
- Active listening
- Adaptability and flexibility
- Assertiveness
Military Service
United States Army, United States, Private First Class, 09/05/85, 09/30/87
Timeline
ACCESS Screener
Oakland Community Health Network
03.2023 - Current
OUTPATIENT CLINICAL SUPERVISOR
MERIDIAN HEALTH SERVICES
09.2019 - 02.2023
THERAPIST
Lake Orion Counseling Center
08.2019 - Current
THIRD PARTY ASSESSOR/CASE MANAGER
MERIDIAN HEALTH SERVICES
11.2018 - 11.2019
THERAPIST/CASE MANAGER
MERIDIAN HEALTH SERVICES
04.2017 - 11.2018
COUNSELOR/CASE MANAGER
S.H.A.R. Inc
06.2013 - 04.2017
FAMILY THERAPIST
Catholic Charities
02.2010 - 11.2011
Supervisor
Lake Orion Schools
02.1990 - 06.2013
Certificate - Drug and Alcohol Studies
WAYNE STATE UNIVERSITY
MASTERS - Social Work
WAYNE STATE UNIVERSITY
BACHELORS - Social Work
WAYNE STATE UNIVERSITY
ASSOCIATE'S - Mental Health/Social Work
OAKLAND COMMUNITY COLLEGE
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