Cynthia Holden
Rogers,AR
Summary
Customer-focused professional with extensive experience in delivering superior service and resolving issues. Expert in assessing customer needs and providing tailored solutions to enhance satisfaction. Proven track record in managing relationships and streamlining processes for improved efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Warehouse Retail Clerk/Laundry Attendant/Hotel Porter
Xanterra
Yellowstone National Park, WY
07.2026 - 11.2026
- Managed inventory flow in warehouse to ensure timely availability of stock
- Sorted and distributed linens in commercial facility to maintain operational efficiency
- Ensured cleanliness of public areas to enhance guest experience
- Delivered guest services to enhance satisfaction and resolve inquiries
Steward
American Cruise Lines
01.2026 - 05.2026
- Providing exceptional personalized service to guests on a cruise ship
- Maintained cleanliness of ship cabins, ensuring guest comfort and satisfaction
- Delivered a variety of cocktails to enhance guest experience
- Supported crew in various responsibilities to maintain efficient service and teamwork. with all duties on the vessel
- Accommodated guest needs efficiently, upholding high service standards
Data Entry Specialist/ Billing
Freeman Health Systems
Joplin, MO
03.2025 - 11.2025
- Provided patients, employers, and medical staff with information on scheduling, authorization, test results, and billing services.
- Entered data into billing software for services rendered, ensuring accurate record-keeping.
- Ensured accuracy of patient service authorizations before processing.
- Customer Service: provided patients, employers, and medical staff with information pertaining to scheduling, authorization, test results, billing information regarding services.
- Assisted business personnel to enhance customer service for patients, employers, and clinic providers.
Project Manager
Private Contract
Rogers, AR
10.2023 - 03.2024
- Managed projects under tight deadlines and limited resources to ensure timely delivery.
- Coordinated team members and vendors to complete tasks on time and within budget constraints.
- Successfully managed projects with tight deadlines and limited resources.
- Identified risks and developed mitigation strategies to minimize potential project impacts.
Customer Service Representative
Social Security Administration
Joplin, MO
11.2022 - 10.2023
- Resolved customer complaints and inquiries promptly, enhancing customer satisfaction and loyalty.
- Communicated effectively with customers, ensuring clear understanding and positive interactions.
- Consistently solved various case issues accurately and quickly to avoid hardship to customers.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Provided account information to customers and explained federal program policies and customer rights.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Addressed case issues swiftly and accurately, minimizing customer hardship and fostering trust.
Case Manager
Connections Abilities Resources
Joplin, MO
11.2021 - 10.2022
- Advocated for funding and support services, enhancing access to essential resources for persons with special needs.
- Created individualized service plans in collaboration with clients, families, and other professionals.
- Educated clients on community resources and facilitated effective access, empowering them to utilize available support.
- Participated in team meetings to discuss case management strategies for individual cases.
- Facilitated referrals to community resources for support services including financial assistance programs.
- Coordinated meetings among clients, family members, and health care providers to ensure collaborative treatment and continuity of care.
- Maintained accurate records of client progress and documentation of all contacts with clients.
- Advocated for financial resources and support services for individuals with special needs to improve their quality of life.
- Adhered to legal requirements regarding confidentiality of information related to clients' cases.
Document Management Specialist
Arvest Bank Operations
Lowell, AR
04.2019 - 11.2021
- Monitored document processing activities to identify and implement workflow improvements.
- Monitored document processing activities to identify areas of improvement in workflow procedures.
- Worked with project department lead to drive timely documentation processing along with future updates.
- Reviewed and edited documents for accuracy, consistency, and compliance.
- Collaborated with IT personnel to develop initiatives that enhanced system functionality.
- Collaborated with IT personnel on development initiatives aimed at enhancing functionality within existing systems.
- Reviewed and edited documents to ensure accuracy, consistency, and compliance with standards.
- Utilized various sources, including databases and repositories, to obtain information.
Program Technician
Independent Living Services
Conway, AR
10.2018 - 03.2019
- Educated individuals with special needs on community resources and guided effective access to enhance their independence.
- Implemented case management plans, conducted assessments, and provided counseling to support client goals and improve outcomes.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Maintained customer records by reviewing case notes and logging events to track progress and inform future support.
- Used adaptive communication style and practiced empathy to build trust and rapport with customers.
- Monitored customer compliance with medication regimens prescribed by physicians.
Program Technician
Conway Human Development Center
Conway, AR
03.2018 - 03.2019
- Provided specialized care to persons with special needs.
- Performed crisis intervention services when needed including de-escalation techniques and active listening.
- Performed crisis intervention services using de-escalation techniques and active listening.
- Created individual service plans outlining goals, objectives, strategies, activities, timelines, and outcomes for each case.
- Developed individual service plans detailing goals, objectives, strategies, and timelines to guide each case towards positive outcomes.
- Provided specialized care to persons with special needs.
Childcare Technician
UAMS Kid's First
Morrilton, AR
09.2016 - 08.2017
- Conducted parent-teacher conferences to inform families of child's progress and foster collaborative support.
- Implemented behavior management strategies to promote appropriate behaviors among the children under my supervision.
- Provided support to families of children with disabilities and special healthcare needs.
- Participated in parent-teacher conferences to update families on their child's progress.
- Supported families of children with disabilities and special healthcare needs by providing tailored resources and guidance.
- Maintained detailed records on individual children, documenting daily observations, activities, meals served, and medications administered to ensure comprehensive care.
Education
Bachelor of Arts - Criminology/Sociology
Arkansas State University
Jonesboro, ARSkills
- Logistics coordination
- Inventory accuracy
- Inventory tracking
- De-escalation techniques
- Order processing
- Stock documentation
- Flexible scheduling
- Customer service
- Guest Services
- Customer communication
- Customer feedback resolution
- Phone communication
- Clear verbal communication
- Writing skills
- Service quality assurance
- Complex problem-solving
- Conflict resolution
- Customer service
- Detail orientation
- Time management
- Multitasking
- Adaptability and resilience
- Clear verbal communication
- Patience and empathy
- Interpersonal skills
- Conflict resolution
- Multitasking
- Patience and empathy
- Flexible scheduling
- Adaptability and resilience
- Complex Problem-solving
- Customer feedback resolution
Personal Information
- Driving License: Driver's License
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
- QMHP Certification
- Driver's License
- BLS Certification
- Child Development Associate Certification
Timeline
Warehouse Retail Clerk/Laundry Attendant/Hotel Porter
Xanterra
07.2026 - 11.2026
Steward
American Cruise Lines
01.2026 - 05.2026
Data Entry Specialist/ Billing
Freeman Health Systems
03.2025 - 11.2025
Project Manager
Private Contract
10.2023 - 03.2024
Customer Service Representative
Social Security Administration
11.2022 - 10.2023
Case Manager
Connections Abilities Resources
11.2021 - 10.2022
Document Management Specialist
Arvest Bank Operations
04.2019 - 11.2021
Program Technician
Independent Living Services
10.2018 - 03.2019
Program Technician
Conway Human Development Center
03.2018 - 03.2019
Childcare Technician
UAMS Kid's First
09.2016 - 08.2017
Bachelor of Arts - Criminology/Sociology
Arkansas State University