Summary
Overview
Work History
Education
Skills
Timeline
SUMMARY OF QUALIFICATIONS:
Generic

Cynthia Hoosier

Unionville,VA

Summary

Dynamic administrative professional with over 20 years of comprehensive office experience, specializing in administration, problem-solving, planning, scheduling, and staff support. Recognized for exceptional organizational skills and a commitment to delivering optimal assistance in fast-paced environments. Proven ability to quickly learn and adeptly navigate various software programs, enhancing overall operational efficiency. Dedicated team player focused on fostering collaboration and driving productivity within the workplace.

Overview

24
24
years of professional experience

Work History

Customer Service Manager

Sotheby Floors, Inc.
03.2020 - Current
  • Perform administrative support and activities to include communications, correspondence, and ordering supplies/materials.
  • Maintain a proficient daily/weekly schedule for four (4) Project Managers.
  • Manage customer service desk and telephone operations.
  • Enter new hire information in Floor Pro, and process employee changes and updates.
  • Assist HR with benefits administration, including leave administration, general liability, and worker’s compensation.
  • Create and posted job ads using Indeed.
  • Manage subcontractors schedule, negotiating jobs and locations.
  • Independently schedule homeowners and superintendent walk throughs.
  • Create internal vacation track report.
  • Manage emails (Microsoft Outlook) and voicemail.
  • Organize daily tickets for warehouse manager to collect materials
  • Communicate with homeowners and supervisors regarding collections and billing, accounts receivables.
  • Provide day-to-day communication with warehouse manager and project managers during morning meetings.
  • Proficient with Microsoft Excel, Calendar and Word.
  • Assist with Workers Comp annual audit.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Created and reviewed invoices to confirm accuracy.

Administrative Assistant (Part-time)

Sotheby Floors, Inc.
10.2016 - 03.2020
  • Support administration by assisting with biweekly payroll for subcontractors, credit card processing, and other miscellaneous administrative functions.
  • Research and negotiate claims to Vendors for defected product.
  • Generate spreadsheets for accounts receivable, overdue accounts.
  • Manage and process vendor invoices.
  • Processed daily bank deposits in Floor Pro with Truist Bank.
  • Correspond with builders, superintendents, and homeowners regarding monthly statements for receivables.
  • Processed bank and credit card monthly statements in Microsoft Excel and Word.
  • Filed judgement cases with Prince William County for all delinquent Builders/Homeowners.
  • Locate and notify customers of delinquent accounts by mail, telephone, or certified letters.

Customer Service Manager

Beautyscope LLC.
05.2005 - 05.2010
  • Establish friendly yet professional atmosphere that promotes attentive customer service.
  • Answer multiple phone lines with respectful manner and directed to correct department.
  • Enter & receive data into QuickBooks, Microsoft Word, Excel, Outlooks and PowerPoint.
  • Collections, Accounts Receivables & Accounts Payables using QuickBooks program, and Excel Spreadsheets.
  • Order and receive inventory throughout fiscal year, to also include year-end inventory.
  • Banking to include daily check deposits and credit card processing.
  • Successfully collaborated with sales department for client on-hand training in-services for hairdressers, resulting in more effective and efficient satisfaction.
  • Provided friendly advice to diverse clientele, promoting Eufora and Scurples Hair Care customer-oriented image.
  • Excelled at conflict resolution, problem solving customer complaints, fixing order problems and errors, and provided detailed product information.
  • Planned and coordinated Cosmetology training with stylist around the world, to include all registration, transportation, and hotel accommodations to insure smooth execution of all event activities.

Lead SAC Teacher/P.M. Supervisor

Minnieland Private Daycare
01.2002 - 01.2004
  • Close down center to include locking all doors securely, after double checking each room.
  • Provided children with a safe and fun environment.
  • Followed all local and state childcare regulations to ensure a safe environment for families.
  • Coordinated curriculum trainings with facility director.
  • Created stimulating educational and recreational environment to enrich children’s minds, develop critical thinking abilities, and established positive social behaviors.
  • Monitored children in different play areas and reinforced safety policies and procedures to safeguard children.
  • Maintained open lines of communication with parents to inform them of special events, holidays, child’s progress and behavior, or changes in policies and procedure.
  • Captured meaningful relationships with all lead teachers, children, and parents to promote program and organizational missions.

Education

Associates - Business Administration

Germanna Community College
Spotsylvania, VA
01.2016

Diploma -

Brentsville District High School
Nokesville, VA
01.1999

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Time management
  • Administrative support
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft Office Suite
  • Database entry
  • Invoice processing
  • Data entry
  • Office administration
  • Month end close
  • Bank reconciliations
  • General ledger maintenance

Timeline

Customer Service Manager

Sotheby Floors, Inc.
03.2020 - Current

Administrative Assistant (Part-time)

Sotheby Floors, Inc.
10.2016 - 03.2020

Customer Service Manager

Beautyscope LLC.
05.2005 - 05.2010

Lead SAC Teacher/P.M. Supervisor

Minnieland Private Daycare
01.2002 - 01.2004

Associates - Business Administration

Germanna Community College

Diploma -

Brentsville District High School

SUMMARY OF QUALIFICATIONS:

  • Successful in applying strong communication and interpersonal skills, able to work well with fellow employees, as well as with clients, and problem solving.
  • Creative and resourceful with a strong desire to succeed, able to take initiative and work independently with minimal supervision.
  • Solid history of surpassing productivity and quality targets in high-volume settings.
  • A quick learner can adapt to most any situation that may arise.
  • Excellent with time management and organizational skills using my calendar.
  • Experience with Microsoft Office, QuickBooks, Microsoft Word, Excel, Outlooks, PowerPoint, Floor Pro, Quicken, Microsoft Edge, Square, DocuSign and Adobe

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