Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic

Cynthia Hope Vick

New Albany,MS

Summary

Experienced administrative professional with 3+ years in provider credentialing services. Works productively with facilities, provider groups and individual professionals. Knowledgeable about application requirements for government and private insurance plans.

Overview

6
6
years of professional experience

Work History

Credentialing Specialist

Vertava Health
2021.01 - 2023.01
  • Conducted primary source verifications such as background checks and board certifications.
  • Prepared records for site visits and file audits.
  • Obtained NPI numbers for providers and facilities and updated existing profiles.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Enrolled providers and Medicaid and private insurance plans.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

People Operations Coordinator

Vertava Health
2020.01 - 2021.01
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Business Administrator

Vertava Health
2019.01 - 2020.01
  • Managed day-to-day development issues.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Developed monthly reports.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Admissions Coordinator

LIFECORE Addiction Services
2017.01 - 2019.01
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Compiled and analyzed data to track admissions trends and make recommendations for improvements.
  • Contacted prospective patients via email and phone calls.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Assisted in patient admission process based on federal and state laws.

Education

High School Diploma -

New Site High School
01.2003

Skills

  • Regulatory Compliance
  • Provider Relations
  • Application Coordination
  • Accreditation Information Management
  • Facility Support
  • Management Collaboration
  • Report Generation
  • Employee Onboarding
  • CAQH Expertise
  • Provider Enrollment
  • Application Management
  • Record Keeping
  • Software Proficiency

References

  • Roxanne Crawford, 662.882.0098
  • Scott Salter, 615-509-2842
  • Leigh Ann Thompsom, 615-948-6597
  • Kristi Rifkin, 615-525-8179

Training

I have completed over 80 hours of various trainings within Relias training modules. I also have working knowledge of several Electronic Medical Records systems. I have countless hours of on-the-job training with various payor portals, including Medicaid.

Timeline

Credentialing Specialist

Vertava Health
2021.01 - 2023.01

People Operations Coordinator

Vertava Health
2020.01 - 2021.01

Business Administrator

Vertava Health
2019.01 - 2020.01

Admissions Coordinator

LIFECORE Addiction Services
2017.01 - 2019.01

High School Diploma -

New Site High School
Cynthia Hope Vick