Cynthia Hope Vick
New Albany,MS
Summary
Experienced administrative professional with 3+ years in provider credentialing services. Works productively with facilities, provider groups and individual professionals. Knowledgeable about application requirements for government and private insurance plans.
Overview
6
6
years of professional experience
Work History
Credentialing Specialist
Vertava Health
01.2021 - 01.2023
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Received and evaluated applications to look for missing and inaccurate information.
- Enrolled providers and Medicaid and private insurance plans.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
People Operations Coordinator
Vertava Health
01.2020 - 01.2021
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Business Administrator
Vertava Health
01.2019 - 01.2020
- Managed day-to-day development issues.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Developed monthly reports.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Admissions Coordinator
LIFECORE Addiction Services
01.2017 - 01.2019
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Completed preliminary paperwork for incoming and outgoing patients.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Contacted prospective patients via email and phone calls.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Assisted in patient admission process based on federal and state laws.
Education
High School Diploma -
New Site High School
01.2003
Skills
- Regulatory Compliance
- Provider Relations
- Application Coordination
- Accreditation Information Management
- Facility Support
- Management Collaboration
- Report Generation
- Employee Onboarding
- CAQH Expertise
- Provider Enrollment
- Application Management
- Record Keeping
- Software Proficiency
References
- Roxanne Crawford, 662.882.0098
- Scott Salter, 615-509-2842
- Leigh Ann Thompsom, 615-948-6597
- Kristi Rifkin, 615-525-8179
Training
I have completed over 80 hours of various trainings within Relias training modules. I also have working knowledge of several Electronic Medical Records systems. I have countless hours of on-the-job training with various payor portals, including Medicaid.
Timeline
Credentialing Specialist
Vertava Health
01.2021 - 01.2023
People Operations Coordinator
Vertava Health
01.2020 - 01.2021
Business Administrator
Vertava Health
01.2019 - 01.2020
Admissions Coordinator
LIFECORE Addiction Services
01.2017 - 01.2019
High School Diploma -
New Site High School
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